Call Centre Agent 24/7

2 days ago


Wallington, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are working with a leading charity looking for individuals who would like to make a difference in their role and to the community.

Providing a calm and professional service, you will respond to inbound calls from members of the public either facing difficult situations or needing guidance and advice, sometimes being required to respond quickly and efficiently. Working in a friendlyteam, you will need to be a clear and confident communicator and be able to remain calm when under pressure.

**What's in it for me?**
- Life insurance 2x your annual salary
- Pension scheme
- Cycle to work scheme or option to rent a bike
- Employee discount scheme for shopping and entertainment plus more

**Duties**:

- Taking incoming calls from members of the public, gaining as much info as possible and imputing information on to database.
- Being a friendly voice on the end of the phone while advising the best course of action.
- Understanding the nature of the call i.e. urgent or non-urgent and passing to relevant department.

**The Individual**:

- Excellent interpersonal skills with good telephone manner to ensure callers are put at ease
- Ability to work well under pressure and make quick decisions
- Ability to retain information and record to a high level
- Previous experience in a call centre or working with vulnerable people would be an advantage.

Paying £22,325 per annum

Working a four-on-four off pattern, with the following repeating shift times:
7am - 7pm, 8am - 8pm, 2pm - Midnight and 9pm - 7am

**Please note** you will be required to work in the office in Wallington and must be able to commit to all the shift times above.

If not, please take a look at our other roles or give us a call today and see if we can help you find your next role


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