Student Support Officer

6 months ago

Bridgwater, United Kingdom Robert Blake School Full time

**POST: Student Support Officer**

**REPORT TO: Pastoral Leader for pastoral issues, and the Student Services Manager for day to day operational issues.**

**CONTRACT INFORMATION**:

- **Salary: Grade 12, £26,421 -29,777 (Actual £22,927 - £25,839)**:

- **Term time + 5 INSET days.**:

- **37 hours a week (8.00 to 4.00 (3.30 Friday)), or similar by negotiation.**

**Main Purpose of Job**:

- Support the pastoral welfare of students and be available to students (and parents) in the year group throughout the day.
- Establish positive relationships with students, parents, staff and external agencies in line with the school’s vision and values.
- Provide high quality pastoral support, ensuring high attendance and good punctuality of students.
- Identify, refer and / or intervene in behavioural and safeguarding issues

**Main Responsibilities and Duties**:

- Assist with the completion of Multi Agency Referral Forms (MARFs), referrals to alternative provision and Early Help Assessments and contribute information for outside agencies on students (e.g. CAMHS)
- Monitor students, including Personal Support Plans (PSPs) and to contribute to What Helps Me

As A Learner (WHMAAL) where appropriate.
- Assist the Pastoral Leader in managing behaviour, attendance and upholding school standards with uniform, taking statements and to check/issue reports.
- Under the direction of a member of SLT, arrange for suspension paperwork to be issued via the main office, and arrangements put in place for re-integration meetings.
- Keep the Pastoral Leader appraised of any concerns about student behaviour and identify any trends.
- Support students/parents with pastoral and level 1 safeguarding issues through mentoring, listening, investigations and Restorative Justice.
- Support the transfer or placement of students to and from other schools.
- Co-ordinate access to resources for excluded/suspended students where necessary.
- Ensure that telephone calls and messages are responded to in a timely manner.
- Attend and support year team meetings and events by agreement, in liaison with the Pastoral Leader / SLT e.g. Parents Evenings, year team line management meetings and trips.
- Liaise with Tutors and the Attendance Officer to ensure good attendance and reduce persistent absence within the year group. Carry out first line morning attendance calls.
- Carry out welfare calls as required.
- Get to know all the students within the year group and act as a champion for them.
- Provide a welfare service and act as a First Aider for the student and staff body.
- Other general duties appropriate to the role and grade as directed.

**Other**
- Ensure that your involvement with students as well as other staff reflects the School’s inclusive ethos and its commitment to being a professional learning community.
- Contribute to supervision duties to ensure the maintenance of a safe and secure school environment.
- Keep up to date with developments, understand and comply with the latest information on safeguarding, related policies, data protection, confidentiality and other relevant school practices.
- Ensure that safe working practices are adopted and a safe working environment is maintained.
- Attend and complete relevant CPD to support the role.

**Facts and Figures**:
Robert Blake School is an 11-16 Secondary School with approximately 1060 students and 140 staff.
The school is expanding rapidly, and we will see student numbers increasing to a maximum of 1200 within the next five years. The school serves an area of high deprivation, with numbers of pupil premium, and SEN students well above Somerset and national averages.

**Problem Solving and Creativity**:
The post holder will need to be able to work flexibly and proactively, within a highly pressurised student facing office environment. However, much of the work is re-active, dealing with a huge variety of student issues as they occur. Required to be highly organised and able to use initiative in determining the best way to support students within an overall framework of established school policies, guidelines and rules.

**Decision Making**:
Under overall direction from the Pastoral Leader and Services Manager prioritises own timetable and workload, adhering to school policies at all times.

More complex decisions, where time allows, would normally be referred to a member of the Senior
Leadership Team or specialist staff. Some decisions will be taken by the post holder immediately to deal with the situation presented.

**Physical Effort and Working Conditions**:
Normal school and office working environment, with frequent and prolonged use of ICT. The office incorporates a student reception hatch, and the post-holder will spend part of their time in this area responding to questions and dealing with students.

**Contacts and Relationships**:
The post-holder is expected to develop positive relationships and effective working practices with young people and their families. There is frequent

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