Service Delivery Principal

3 months ago

London, United Kingdom Simcorp Full time

Who are we?

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,500+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us?

Senior Service Delivery Principles are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The primary purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

As a Senior Service Delivery Consultants, you will support our clients by providing solutions related to the usage of SimCorp Dimension as well as work closely with the local and global teams within SimCorp. You will also instruct, coach, and mentor less experienced consultants.

In this key role, you will provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us

Tasks and Responsibilities
- You will be the key contact for our clients regarding production support and the customer relationships.
- Lead a small to medium team: Communicates the team vision and outcomes needed along with guidance to achieve outcome, coordinates team actions on activities, coordinates flow of additional team members on and off the team as needed; and identifies areas of improvement necessary to build the capability of the team through training, coaching and mentoring.
- Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

Your qualifications
- A Bachelor’s degree in finance or economics
- Minimum 10 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
- You have experience in SimCorp Dimension or front-to-back office system operations.
- Broad knowledge and solid experience in financial issues - theoretical as well as practical
- You are good at working on & prioritizing multiple tasks at the same time.
- Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
- Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)

Next steps:
Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway.

SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

LI-Hybrid

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