Call Centre Manager

3 days ago


Redditch, United Kingdom Elliott Recruitment Full time

**Call Centre Manager**

**Redditch**

**£40k-£45k + 10% bonus**

My client based in Redditch are looking for a Call Centre Manager to join their team on a permanent basis.

Managing the daily running of the call centre you will effectively plan resources whilst creating a positive, competitive and rewarding call centre culture. You will be an effective leader with the ability to coach and develop a sales team to maximise conversionrates from lead to appointment booked and sat.

**Key duties will include**:

- Effective resource planning
- Coach and lead a team
- Maximise conversion rates from lead to appointment
- Implementing new initiative and incentives to motivate your team
- Forecasting and analysing data against budget figures an a weekly / monthly basis
- Analyse and evaluate call centre performance data in order to enhance team and individual performances

We are looking for an experienced Call Centre Manager with a proven track record in coaching and developing sales staff to maximise conversion rates whilst creating a positive and motivated rewarding working environment.


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