Motorsport Centre Manager
4 days ago
We are looking for a highly experienced Motorsport Centre Manager to lead our team in delivering exceptional customer experiences in the motoring industry.
About UsMotorsport-Total GmbH is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business.
Salary and BenefitsThis exciting role offers a competitive salary of £62,000 per annum, plus an average uncapped bonus of £10,800 per year. Additional benefits include:
- 5 days a week working arrangement
- Earn extra with our refer a friend scheme – T&C's Apply
- A range of discounts on various products and services
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
We are looking for a seasoned professional with experience in managing teams, delivering excellent customer service, and driving business growth. The ideal candidate will have a strong track record of achieving success with teams, working to give customers a fantastic experience.
The successful applicant will be responsible for leading a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service. Key responsibilities include:
- Managing a team of staff to achieve targets and deliver high-quality customer service
- Coaching and training colleagues to improve performance and skills
- Developing and implementing plans to drive business growth and improve customer satisfaction
- Ensuring compliance with health and safety standards and quality procedures
The ideal candidate will have excellent communication skills, both verbally and in writing, and be IT proficient with experience of using Microsoft packages.
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