Guest Service Assistant

1 week ago

Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

**Guest Service Assistant**:
**Reception - Hotel Indigo Edinburgh**:
**Contract**:Full Time**
**Salary**:£10.92/Hour****:
Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel, which was originally five residential properties, still retains some of the original features including a decorative stairwell and unique cupola.

Each guestroom is individually decorated reflecting the neighbourhood story with details of Edinburgh's rich history and summer festival traditions. The hotel also benefits from a meeting room for 8 people and board meetings followed by personalised whiskey tastings are proving popular.

We are looking for a fun, caring, and passionate individual to assist the hotel in the welcoming of its guests from check in, all the way to check out.

This role is key in delivering the 'wow' factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone.

This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

- A fantastic place to work
- Flexible shift patterns
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Wagestream - Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

**About Us**:
Experience the grace of Edinburgh’s 18th-century New Town in our boutique Hotel Indigo® Edinburgh, set in the buzzing heart of the city. Step inside and you’ll find an oasis of vibrant colours and contemporary comforts in our Georgian townhouse. After a long day’s shopping and sightseeing, cocoon yourself in your bespoke guest room, where every detail references Scottish creativity, from soft fabrics that caress to local artworks on the walls. You’ll love our indulgent bathrooms with rainfall showers and bespoke toiletries. Minutes away, you’ll find the city’s best nightlife plus major Edinburgh Festival venues right on our doorstep.

**Role in our Family**:
Within Guest Service Assistant, key to your role is:

- To operate the hotel reception during your shifts
- Attend to guests needs and queries
- Follow Brand standards and procedures
- Deliver the best customer service, with a 'can do ' attitude
- To clearly communicate with other departments to ensure mínimal impact on guest service
- To promote Brand Loyalty and encourage guests to sign up to the loyalty program
- To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Guest House General Assistant

    7 days ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Might suit student. Central Edinburgh, Good English important. Part time 25 - 32 hours per week. **Job Types**: Part-time, Temp to perm **Salary**: £11.00-£12.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not required Schedule: - Day...

  • Guest House General Assistant

    2 months ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Central Edinburgh, Good English not needed. Part time 25 - 32 hours per week. **Job Type**: Part-time Part-time hours: 28 per week **Salary**: £11.00-£12.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not required Schedule: - Day...

  • Guest House General Assistant

    4 days ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Might suit student. Central Edinburgh, Good English important. Part time 25 - 32 hours per week. **Job Type**: Part-time Part-time hours: 28 per week **Salary**: £11.00-£12.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not...

  • Guest Service Assistant

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Piries Hotel Full time

    Guest Service Assistant - 24 Hours Per Week:Reception - Piries Hotel:Contract:Part time**Salary:£11.94 per hour:A choice hotel for short weekend and shopping breaks in Edinburgh, Piries is close to Edinburgh Airport and offers all the comforts of a pleasurable and cost-effective hotel. Wrapped up in a traditional Scottish atmosphere, the hotel offers 32...

  • Guest Services Assistant

    2 weeks ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Services Assistant**: **Food & Beverage - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Services Assistant

    3 weeks ago

    Edinburgh, United Kingdom Valor Hospitality Full time

    **Guest Services Assistant**: £11.44 plus benefits Courtyard Edinburgh, Edinburgh EH1 3AF **Why join us?**: As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023! - Stays across the UK at employee rate (a HUGE discount!) - Discounted Friends and Family...

  • Guest Service Assistant

    2 weeks ago

    Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Front Of House Full time

    We are recruiting for our new Hotel opening team. At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit friendly, spirited, outgoing individuals to join the Guest Service team at our fabulous new...

  • Guest Service Assistant

    3 weeks ago

    Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Front Of House Full time

    We are recruiting for our new Hotel opening team. At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit friendly, spirited, outgoing individuals to join the team at our fabulous new Edinburgh...

  • Guest Service Assistant

    2 weeks ago

    Edinburgh, United Kingdom RBH Management Full time

    **Job Ref**:RBH13855 **Branch**:Holiday Inn Express Edinburgh City Centre **Location**:Holiday Inn Express Edinburgh City Centre, Edinburgh **Salary/Benefits**:£23.000 per Annum **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:7am-3pm / 3pm-11pm **Hours per week**:40 **Posted date**:19/03/2024 **Closing date**:21/04/2024 **JOIN...

  • Guest Service Assistant

    1 week ago

    Edinburgh, United Kingdom RBH Management Full time

    **Job Ref**:RBH13699 **Branch**:Holiday Inn Express Edinburgh City Centre **Location**:Holiday Inn Express Edinburgh City Centre, Edinburgh **Salary/Benefits**:£23,000 per Annum **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:7am-3pm / 3pm-11pm **Hours per week**:40 **Posted date**:26/02/2024 **Closing date**:28/03/2024 **JOIN...

  • Guest Service Assistant

    2 weeks ago

    Edinburgh, United Kingdom Aimbridge Hospitality EMEA Full time

    **Job Ref**:INT19894 **Branch**:Hampton by Hilton Edinburgh West End **Location**:Hampton by Hilton Edinburgh West End **Salary/Benefits**:£11.00 per hour **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:7am until 3pm/ 2pm until 10pm **Hours per week**:32 **Posted date**:19/02/2024 **Closing date**:21/03/2024 Who are...

  • Guest Service Assistant

    4 weeks ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Part time** **Salary**:£9.50****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    4 weeks ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Part time** **Salary**:£9.50****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    3 weeks ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£9.50****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    2 weeks ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£9.50****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    7 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the...

  • Night Guest Service Assistant

    1 week ago

    Edinburgh, United Kingdom The Bruntsfield Full time

    **Night Guest Service Assistant**: **The Bruntsfield**: **Salary**:£11.00 per hour** **Job Type**:Permanent** **Hours**:Part-time** **Town**:Edinburgh***: Nestled in the leafy district of Edinburgh's Bruntsfield, within walking distance of all the Scottish capital's sites and things to do. We are currently recruiting for a Night Guest Service Assistant to...

  • Guest Service Assistant

    5 days ago

    Edinburgh, Edinburgh, United Kingdom RBH Management Full time

    Job Ref:RBH13151Branch:Holiday Inn Express Edinburgh City CentreLocation:Holiday Inn Express Edinburgh City Centre, EdinburghSalary/Benefits:£11.00 per HourContract type:PermanentHours:Full TimeShift pattern:7am-3pm / 3pm-11pmHours per week:40Posted date:08/11/2023Closing date:10/12/2023JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and...

  • Guest Service Assistant

    6 days ago

    Edinburgh, Edinburgh, United Kingdom RBH Management Full time

    Job Ref:RBH13855Branch:Holiday Inn Express Edinburgh City CentreLocation:Holiday Inn Express Edinburgh City Centre, EdinburghSalary/Benefits:£23.000 per AnnumContract type:PermanentHours:Full TimeShift pattern:7am-3pm / 3pm-11pmHours per week:40Posted date:19/03/2024Closing date:21/04/2024JOIN OUR FAMILYAt RBH we believe our people are our biggest assets...

  • Guest Services Assistant

    3 weeks ago

    Edinburgh, United Kingdom Native Edinburgh Full time

    **JOB DESCRIPTION** **Job Title: Guest Service Assistant** **Reports to: Guest Services Manager** **Department: Reception** **Based at: Native Edinburgh** **ABOUT NATIVE** **OUR MISSION** Native Places mission is to create great places, with great people, in great areas. We help you plug into cities and communities - whether you’re passing through...