Guest Service Assistant

7 months ago

Edinburgh, United Kingdom Four Points by Sheraton Edinburgh Haymarket - Front Of House Full time

We are recruiting for our new Hotel opening team. At Cycas Hospitality have a team of dedicated people that get to be their true selves so that they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit friendly, spirited, outgoing individuals to join the team at our fabulous new Edinburgh hotel

Four Points by Sheraton is a Marriott brand unique to Scotland and the UK.

We are recruiting a range of full time & part time positions.

**What will I be doing?**
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the reward programme and its benefits - taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To deliver a guest experience that is unique and brings the brand to life.
- To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- To ensure Four Points values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- To ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
- To display a pro-active and innovative approach to training
- Some Duty Manager activities may be included

**What we are looking For**:

- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- A good working knowledge of Opera PMS, and MARSHA is desired
- Previous work experience in hospitality is essential
- Strong people skills with great Teamwork

**What do we offer in return?**
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
- A workplace with over 220.000 colleagues worldwide
- A family of associates with a work hard, play hard mentality.
- The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.
- Feed your wanderlust with discounts in over 7000 hotels
- HSF Health & Perkbox membership.

Cycas Hospitality is a gift for any hospitality professional. Over the past 12 years we’ve created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.

  • Guest House General Assistant

    7 months ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Might suit student. Central Edinburgh, Good English important. Part time 25 - 32 hours per week. **Job Types**: Part-time, Temp to perm **Salary**: £11.00-£12.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not required Schedule: - Day...

  • Guest House General Assistant

    1 week ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Central Edinburgh, Good English not needed. Part time 25 - 32 hours per week. **Job Type**: Part-time Part-time hours: 28 per week **Salary**: £11.00-£12.50 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not required Schedule: - Day...

  • Guest House General Assistant

    7 months ago

    Edinburgh, United Kingdom Averon Guest House Full time

    Guest House general Assistant to clean rooms do laundry and work in kitchen. Might suit student. Central Edinburgh, Good English important. Part time 25 - 32 hours per week. **Job Type**: Part-time Part-time hours: 28 per week **Salary**: £11.00-£12.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - English not...

  • Regional Guest Service Ambassador

    1 week ago

    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...

  • Guest Service Assistant

    7 months ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant**: **Reception - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92/Hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel, which...

  • Guest Services Assistant

    7 months ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Services Assistant**: **Food & Beverage - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    7 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Part time** **Salary**:£9.50****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    7 months ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the...

  • Night Guest Service Assistant

    7 months ago

    Edinburgh, United Kingdom The Bruntsfield Full time

    **Night Guest Service Assistant**: **The Bruntsfield**: **Salary**:£11.00 per hour** **Job Type**:Permanent** **Hours**:Part-time** **Town**:Edinburgh***: Nestled in the leafy district of Edinburgh's Bruntsfield, within walking distance of all the Scottish capital's sites and things to do. We are currently recruiting for a Night Guest Service Assistant to...

  • Night Guest Service Assistant

    7 months ago

    Edinburgh, United Kingdom The Bruntsfield Full time

    **Night Guest Service Assistant**: **The Bruntsfield**: **Salary**:£11.00 per hour** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Nestled in the leafy district of Edinburgh's Bruntsfield, within walking distance of all the Scottish capital's sites and things to do. We are currently recruiting for a **Night Guest Service...

  • Guest Service Assistant

    4 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£9.50 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the...

  • Guest Service Assistant

    4 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Nights**: **Night - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.50per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel,...

  • Guest Service Assistant

    7 months ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Reception**: **Reception - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.92 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique...

  • Guest Service Assistant

    6 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Reception**: **Reception - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:9.50ph****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel,...

  • Guest Services Assistant

    2 days ago

    Edinburgh, United Kingdom Splendid Hospitality Full time

    Department: - Front OfficePosition Commitment: - Full Time- Hotel Indigo EdinburghVacancy Reference: - 3099Pay Rate: - Per Hour**Salary**: - £10.50 Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with...

  • Guest Service Assistant

    6 days ago

    Edinburgh, United Kingdom Hotel Indigo Edinburgh Full time

    **Guest Service Assistant - Nights**: **Night - Hotel Indigo Edinburgh**: **Contract**:Full Time** **Salary**:£10.50 per hour****: Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel,...

  • Housekeeping Assistant

    1 week ago

    Edinburgh, United Kingdom Arden Guest House Full time

    An exciting, full time job opportunity has become available for someone who loves variety and has great attention to detail. Join our close knit family at Arden Guest house, a popular 8 bedroom property based closed to Edinburgh City Centre, where you will oversee all areas of the guest experience from assisting with breakfast service and general...

  • Guest Service Assistant

    3 days ago

    Edinburgh, United Kingdom 28 York Place Hotel Full time

    **About Us...** 28 York Place is a hotel, bar and events venue located in the heart of Edinburgh's New Town, minutes from Princes Street and within walking distance of many of the Capital's most popular attractions. The hotel has the newly launched Bar28, function and meeting facilities and eight guest rooms. As a small business, we're always growing and...

  • Guest Service Assistant

    1 week ago

    Edinburgh, United Kingdom 28 York Place Full time

    **About Us...** 28 York Place is a hotel, bar and events venue located in the heart of Edinburgh's New Town, minutes from Princes Street and within walking distance of many of the Capital's most popular attractions. The hotel has the newly launched Bar28, function and meeting facilities and eight guest rooms. As a small business, we're always growing and...

  • Guest Service Agent

    7 months ago

    Edinburgh, United Kingdom RIGH Properties Full time

    Position Overview: We are seeking a highly personable and customer-focused Guest Relations Specialist to join our team. As the Guest Relations Specialist, you will play a vital role in ensuring our guests have a memorable and delightful experience from the moment they inquire about their stay until their departure. Your exceptional communication skills and...