Hotel Receptionist

6 months ago


London, United Kingdom Hotel Management Services Full time

**_Job Description_**
- Deliver excellent customer service at all times
- Assist in keeping the Hotel reception area clean and tidy at all times
- Answered telephonic and in-person queries related to hotel services and resolved any issues
- Processed guests’ check-ins and outs
- To update the shift diary during and at the end of the shift detailing all important activities carried out
- Administer all reservations including invoicing, cancellations, and no-shows, in line with company policy in a prompt and efficient manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, whilst maximizing bedroom and other sales opportunities
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety
- Conduct regular security checks throughout the day and report any security issues to the line manager, ensure the building is lit correctly
- Report any maintenance issues immediately to the line manager and update the electronic shift diary.
- This includes maintenance for all furniture, fittings, and equipment Provide reports, as required, for housekeepers and management
- To input towards Hotel marketing strategy and carry out marketing activity
- Be responsible for evacuation, in cases of emergency, acting as the first point of contact for guests and emergency services
- Maintain personal knowledge by completing in-house and external training material when provided.
- All training must be completed to a proficient standard
- Always adhere to all company policies and procedures and licensing laws Attend, contribute, and be involved with team meetings
- Carry out instructions when given by management and head office To conduct and record all fire safety weekly tests (assist)
- To be punctual and maintain a professional appearance and adhere to the uniform policy
- To prioritize tasks in the relevance of importance.

**Job Types**: Full-time, Permanent

**Salary**: From £10.50 per hour

Schedule:

- 12 hour shift
- Day shift
- Night shift

Work Location: In person


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