Hotel Receptionist

3 days ago

London, United Kingdom Millennium Hotel London Knightsbridge Full time

**Join the Team Join the Millennium Family**

If you want to be part of our 4-star deluxe property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an enthusiastic **Receptionist** to join our growing front office team.

As **Receptionist** your key responsibilities will include:

- To ensure that all guests are welcomed to the hotel and that they are registered according to the law and to the hotel’s requirements and standards.
- To deal with any guest queries or problems during their stay and ensure that they are being looked after.
- To assist and communicate with all departments ensuring a smooth stay for guests.
- To be able to deal with all reservation queries, adhering to correct selling procedures and rates.
- Preparing all bills and accounts for guests departing ensuring that all ledger bills are set up correctly and attached to relevant correspondence and that credit card receipts are signed.
- To ensure that all daily, weekly, and monthly filing of registration cards and correspondence is completed.

As **Receptionist** essential skills are:

- Previous experience working as a Receptionist for 4-5* hotel is preferable
- Opera knowledge
- Experience in the Opera Cloud is desirable
- Adaptable and Flexible in terms of shifts, to reflect Business needs
- Exceptional Customer Service skills
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
- Management skills and team worker
- Ability to work under pressure
- Able to work flexibly including weekends and evening shifts
- Solutions orientated

**About the Hotel**

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The hotel is home to the Tangerine Bar, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

**For you**

We offer a benefits package including:

- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- and many more

... As well as real opportunities to develop and gain promotion within the industry.
- We are an equal opportunities employer._
- To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software._

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- London, SW1X 9NU: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Using Opera System: 1 year (preferred)
- Hospitality / Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: KNIFO

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