Hotel Receptionist
7 months ago
**About Us**:
St. Paul's Hotel is a stylish boutique hotel located in the heart of Hammersmith. Our commitment to providing exceptional service and an unforgettable experience for our guests is at the core of everything we do.
**Key Responsibilities**:
- Greet and welcome guests upon arrival.
- Perform check-in and check-out procedures efficiently.
- Answer phone calls in a polite and professional manner.
- Manage reservations and room assignments.
- Know details of the day’s arrivals, identify priority guests and VIPs, ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities.
- Provide accurate information about hotel facilities and services.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
- Maintain a tidy and orderly reception area.
- Process payments and handle financial transactions securely.
- Assist with administrative tasks as needed.
**Requirements**:
- Experience in the hospitality industry is required; previous experience as a Hotel Receptionist is preferred.
- Can easily pick up hotel management software such as Opera PMS or Cloudbeds.
- Ability to work flexible hours, including weekends and holidays.
- A positive and professional attitude with a passion for providing outstanding customer service.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
**Benefits**:
- A friendly and supportive work environment
- Taxi commission
- Performance bonuses
- Opportunities for professional development and career advancement
- Competitive salary and encouragement for growth
- Food and drinks for staff
- Convenient location with excellent transport links
- Refer a friend incentive
If you are enthusiastic about delivering exceptional service and want to be part of a dedicated team in a historic and elegant setting, we would love to hear from you Please submit your CV outlining your relevant experience and why you would be a great fit for this role.
St. Paul's Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Job Types**: Full-time, Permanent
Pay: £12.00 per hour
**Benefits**:
- Additional leave
- Company events
- Flexitime
- Referral programme
- Sick pay
- Unlimited paid holidays
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- Hotel Receptionist: 1 year (required)
Work Location: In person
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