Service Advisor

5 months ago

Norwich, United Kingdom Group 1 Automotive Full time

**Service Advisor**

**Overview**

Our Volkswagen Van Centre Norwich are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.

As a Service Advisor at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand and enrolled on our aftersales academy.

**What you will be doing?**

Meeting and greeting customers in a friendly and courteous manner throughout the day.

Booking vehicles into the technical workshop.

Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.

Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.

Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.

Adopting a sales approach regarding upsell.

Maintaining good housekeeping standards and orderly administration of your work.

**What we are looking for?**

If you think you’ve got what it takes and meet the criteria below, then please apply

Full UK Driving Licence

Motor Industry experience is preferable

Happy to work independently and as part of a team

Ability to work to timescales effectively, with a keen eye for detail

**Why work for Group 1 Automotive?**

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:
Competitive salary with uncapped earnings potential up to £35,000 OTE

Enrolled on our aftersales academy

Accelerated training pathways and manufacturer training

State of the art facilities with modern automotive technology

Family friendly benefits such as enhanced Paternity & Maternity leave

Long Service holiday rewards that increase with your length of service

Paid day off for your birthday

Plus, much more

**Our Values**

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

**Who we are?**

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.

We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.

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