Key Account Manager

4 days ago


Sheffield, United Kingdom Metalis Engineering Recruitment Limited Full time

**Metalis** are currently working with a large independent Uk **industrial machinery manufacturing company.**They are currently looking for**Key Account Manager** to join their team.

Salary **:Up to £30,000 - DOE**

**Responsibilities**:

- Responsibility for the management of the maintenance contracts
- After liaising with the Service Manager set renewal prices and quote for renewal of contracts.
- Secure the renewal of existing contracts.
- Carry out a customer relation exercise on an ongoing basis in an attempt to achieve customer satisfaction and retention of customer. Bring any poor performance to the attention of the Service Manager in order to achieve excellence.
- Provide the Service Manager with sales & unit data and reports as required.
- Attend routine client meetings and present progress / performance reports where required.
- Liaise with the Regional Director or Managing Director when it is proposed to deviated from the company terms and condit
- Generate sales through customers' accounts, including upselling
- Operates as the point of contact for assigned customers and first point of contact for customer complaints
- Develops and maintains long-term relationships with accounts
- Makes sure customers receive requested quotes, repairs and services in a timely fashion
- Track and monitor customer KPI's and creates customer reports as required.
- Actively seek out new business opportunities & follow up new maintenance contract leads to convert into lifts on contract.


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