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Senior Family Support Coordinator

2 months ago

Portsmouth, United Kingdom The Parenting Network Full time

_**Senior Support Coordinator**_

**Salary** £26,247 per annum

**Hours**: 37.5 hours per week

**Location**:The Parenting Network, The Bridge Shopping Centre, Portsmouth, PO1 1SD

**Responsible to**: COO

**Job Ref: SSC01**

**Job Summary**:
Based in our brand new family space within the Bridge Shopping Centre, The Senior Support Coordinator will play a vital and pivotal role in providing direct assistance to the many families accessing our services. Their responsibilities include overseeing a daily drop-in service and managing a caseload of families, coordinating internal support services and referring families to external agencies as required.

They will also deliver our exciting new project, Embrace, a weekly programme that will be delivered in partnership with other external agencies and is aimed at providing a safe space for young adults who have experienced trauma in their lives.

Additionally The Senior Support Coordinator will be responsible for the line management and supervision of a small team of coordinators.

The role requires a commitment of 37.5 hours per week, spread across five days and involves occasional evening and weekend working.

**Key Responsibilities**:
**1. Welcoming service**:

- Provide a welcoming and supportive environment for families visiting us.
- Facilitate a daily drop in service and offer information, advice, and practical support to families facing challenges such as parenting issues, relationship difficulties, or financial hardship.
- Conduct initial assessments and signposting families to relevant internal or external services as needed.
- Engage and liaise with external support agencies operating within our space.

**2. Case Management**:

- Maintain a small caseload of families who are identified as requiring ongoing support, identifying their needs and developing personalised action plans.
- Monitor families progress and review support plans regularly to ensure effectiveness.

**3. Embrace**
- Facilitate a weekly talking project for young people who have experienced adverse childhood experiences.
- Work with partner organisations to support the needs of people accessing this group.
- Further information will be provided after shortlisting.

**4. Line Management**:

- Line manage and carry out regular staff supervisions for a small team.
- Support the senior management team in ensuring our contractual obligations are being met.

**5. Record keeping**:

- Maintain accurate records of interactions, referrals and outcomes.
- Perform daily, weekly and monthly health and safety checks.

**6. Collaboration**:

- Collaborate with colleagues and external agencies to coordinate holistic support for families.
- Build positive relationships with partner organisations and community stakeholders.

Any other duty as required by the line manager commensurate with the post

**Qualifications and Skills**:
**Essential**:

- At least two years professional experience working with children, young adults, or families in a support capacity.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work empathetically with individuals from diverse backgrounds.
- Ability to work independently and as part of a team.

**Desirable attributes**:

- Relevant qualifications or training in social work, counselling, youth work, or a related field
- Line management experience

**What we offer**
- An opportunity to make a real difference to local families’ lives.
- The chance to be part of a growing and compassionate team that believes having fun is important.
- Plenty of opportunity for learning and development.
- A generous holiday and annual leave offer, including 2 additional weeks for Christmas.
- If you’re eligible, automatic enrolment to a pension scheme.
- A work laptop.
- A relaxed office environment, centrally located with great transport links.

**Note**: This job description is intended to convey information essential to understanding the scope of the role and the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Responsibilities may evolve and change over time, in line with the needs of the organisation.

**To Apply**:
Attach a CV and covering letter explaining your interest and suitability for the role

Pay: £26,247.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking

Work Location: In person

Application deadline: 03/06/2024