Casework Coordinator

**Job Title: Casework Coordinator**

**Job Location: South East - Hampshire**

**Salary: £26,488 based on 35 hours per week (includes market supplement)**

**Contract Type: Permanent**

**_Are you driven by a genuine desire to make a lasting impact and create a better future for vulnerable refugees, asylum seekers and migrants?_**

**Do you want to join us in achieving our mission of supporting people in crisis?**
Be part of our inspiring team who assist and support reunited refugee families in the South East area. These people can be facing social isolation and challenges trying to navigate complex welfare and legal systems.

**A day in the life of a Casework Coordinator**:

- You will deliver casework, advocacy, practical and emotional support to our service users.
- You will work with reunited refugees, asylum seekers, vulnerable migrants and their families. You will ensure that they are fully supported with accessing vital services like health, welfare & education.
- You will ensure volunteers have access to relevant information to enable them to assist with casework functions of the service.

**To be a successful Casework Coordinator**:

- Do you have an understanding of issues relating to asylum seekers, refugees and other vulnerable migrants?
- Do you have knowledge of rights and entitlements for reunited refugees? Can you advise on policies and legislation regarding asylum and immigration?
- Do you have experience of cross-agency partnership working and presenting casework with vulnerable clients?
- Do you have excellent organisational and time management skills - planning, managing, observing and prioritising workloads, including supporting volunteers?
- Do you have strong verbal and written communication skills and the competence to converse well with people whose first language is not English?
- Are you IT literate, mainly with Microsoft Office?

**In return for your dedication and expertise, you’ll get**:

- **Holidays**: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**: Up to 6% contributory pension.
- **Flexible working**: We do our best to accommodate your preferred work style.
- **Learning & Development**: Wide range of career opportunities + comprehensive learning.
- **Discounts**: Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Assistance**: Access to mental health and wellbeing assistance.
- **Team Working**: Champion our mission in a collaborative team.
- **Cycle2Work**: Lease a bicycle through the scheme.
- **Season ticket loan**: Interest-free loan for commuting expenses.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network_.

**_Connecting human kindness with human crisis_