Parts Advisor
7 months ago
**About the Company**
Shaftec has been supplying remanufactured and new parts to the motor trade for over 20 years and is now firmly established as the leading transmission, steering and braking supplier to the UK aftermarket. Not only do we offer customers the largest range of premium products, backed by the highest levels of availability but also exceptional customer service.
**About the Role**
As part of our Technical team this role will provide support, primarily over the phone to customers whilst handling a high volume of calls on various issues ensuring excellent customer service at all times.
- Answering customer calls and dealing with customer enquiries.
- Providing help and advice to customers in relation to the fitting processes
- Arranging collection and return of customer special rebuilds.
- Handling a high volume of calls in relation to our three product groups.
Transmission (Drive): Driveshaft’s, CV Joints, Propshafts.
Steering (Steer): Power Steering Racks, Power Steering Rack, Power Steering Pumps, Electric Steering Racks, Electric Steering Pumps
Braking (Stop): Brake Calipers
- Process incoming orders. Track and investigate problems with outgoing orders.
- To follow the company’s Health & Safety policies.
- Ensure all processes and procedures set are followed as documented by the company’s management system to achieve the output of the expected quality.
- This list is not exhaustive - any other duties as and when required to meet the needs of the business
**About your Skills, Qualifications and Attributes**:
- Technical knowledge relating to the supply and fitment of all three product groups.
- Must be Technically minded.
- Must have good communication/telephone manner.
- Good computer skills/speed - Must have experience with Excel.
- Customer service focused.
- Ability to cope under pressure.
- Experience or knowledge of Autocat + and Tecdoc and Partslink24.
**Salary and Benefits**
For the position of Parts Advisor there is a competitive salary on offer and our other benefits include:
- We are based outside of the ‘Clean Air Zone’
- Free onsite parking
- Pension Scheme
- Cycle to Work Scheme
**How to Apply**
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
Work remotely
- No
**Job Types**: Permanent, Full-time
**Salary**: £23,500.00-£24,500.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
We have a full COVID safety protocol for both our internal team members and customers
**Experience**:
- Automotive: 2 years (required)
Work Location: In person
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