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Sleep Unit Co-ordinator

5 months ago

East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

Appointments Co-Ordinator

Full time

The Sleep Disorder Centre is part of the Queen Victoria Hospital NHS Foundation Trust. It is a very busy department, treating patients with a variety of sleep disorders including sleep apnoea, insomnia and parasomnia. It is an interesting and increasingly popular speciality which is expanding rapidly.

We have an excellent opportunity for a self motivated independent and resourceful individual to join the team in the provision of co-ordination and administration of patients outpatient appointments and admissions both on Reception and on the telephone. This is an interesting and varied role involving extensive patient contact. Reporting to the Service Co-ordinator and working closely with the Consultants, Sleep Physiologists, Medical Secretaries and Administrators in order to ensure the delivery of this high quality service within NHS targets.

We are looking for an experienced Administrator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required. They must be able to remain calm, prioritise their own workload, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro-active attitude.

For further information regarding this vacancy please contact Helen Tomkins, Service Co-ordinator on 01342 305422

The post holder is required to provide administrative and front line reception and telephone duties. This will involve scheduling and co-ordinating patient admissions and clinic appointments and dealing with patient queries. In addition, training will be given in assisting the diagnostic team who issue and record the flow of diagnostic devices. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality service to patients and to support within the department.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

See comprehensive job description attached for more details and main responsibilities applicable to this role.