IT Specialists
6 months ago
**The roles**:
**IT Services Coordinator - FT/Perm up to £30,282**
**IT Services Officer - 3x FT/Perm, up to £25,870**
**IT Services Technician - FT/Perm, up to £22,495**
- Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability
- Provide general 1st / 2nd / 3rd line IT support to users on-site
- Provide technical solutions for users
- Responsibility for site-resources and allocations
- Follow documentation processes and procedures for new and existing site resources
- Maintenance of the software catalogue and current licences
- Responsibility for the facilitation of on-site Exams (software and hardware)
- Deploy both hardware and software to facilitate the educational experience
- Utilise knowledge of the area of work to support an effective, user-friendly and professional service.
- Ensure SLAs are adhered to
- Provide general support for the teaching of students at college centres with a specific focus on Technology Enhanced Learning equipment and processes
- Ensure an appropriate level of support is provided for the business support areas of the centre to ensure the continued operation of IT systems
- Maintain IT equipment to ensure its efficient operation and performance levels
- Demonstrate a range of IT equipment to staff / students to ensure their safe operation
- Carry out basic maintenance tasks including a range of testing to ensure equipment remains in a safe and good working condition
- Carry out routine record keeping ensuring accurate records of maintenance etc are maintained
- Transport goods and equipment on the centre using trolleys/vehicles and complete site set up
**The people**:
We are therefore seeking passionate individuals with a background in IT Support with relevant academic qualifications.
**Have you got what it takes?**
- Relevant academic/vocational qualifications.
- Relevant FE or industry experience.
- Level 2 Maths & English.
- A positive and supportive attitude to student learning and experience.
**About Protocol**
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits - your future is in good hands.
**The Legal Bit**
**Job Types**: Full-time, Permanent
**Salary**: £22,495.00-£30,282.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to Commute:
- Liverpool (required)
Ability to Relocate:
- Liverpool: Relocate before starting work (required)
Work Location: In person
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