Quality Coordinator

5 months ago


Twickenham, United Kingdom Treasury Wine Estates Full time

**About the role**:
Product Changes
- Support the team with the timely and accurate creation of copacker product specifications
- Ensure all product specifications are approved by all relevant internal stakeholders and within SLA timeframes to ensure productions are fulfilled on-time.
- Support with business process reviews to ensure processes are updated and streamlined to maintain business efficiencies and right-first-time ethic.

Artwork Changes
- Support the senior artwork coordinator on an ad-hoc basis for artwork changes.

Quality Management
- Provide support through root cause analysis investigations and timely resolution of quality non
- conformances and customer complaints using internal reporting systems.
- Liaise with external stakeholders to embed corrective actions and process improvements following outcome of investigations.
- Support Global Consumer Relations with outcomes and conclusions following quality investigations relating to quality and technical consumer complaints.
- Support the ETT (European Technical Team) in the development of draft documents and tools to assist with BAU activities
- Support supplier prequalification, auditing and performance monitoring
- Assist with the coordination and assessment of post packaging production samples and other samples as required to ensure product is of suitable quality
- Efficient coordination of monthly stock at risk tastings across portfolio
- Assisting with the creation of certificates and documents as required (certificates for export, COA, COO etc)
- Liaise with 3rd party suppliers to ensure timely delivery of technical and compliance data of incoming bulk wine analysis to proactively resolve issues which may impact production
- General file and document management
- Support adhoc requests as required by Quality Manager
- Provide support to Quality Manager for all technical trade compliance updates including labelling and nutritional information
- Coordinate product R&D in line with new material or NPD validation

Reporting
- Provide regional monthly consumer complaints identifying trends, resolutions and corrective actions following root cause analysis investigations.
- Collate supplier performance scorecards
- Support Quality Manager with packaging data as required

**About you**:

- Science based degree
- Qualification in quality management or similar
- Experience with BRC, IFS, ISO certification systems
- FMCG production / wine / food experience
- Experience with CRM systems, such as Salesforce
- 2+ years in a similar role in a manufacturing or FMCG business
- Experience of working across multiple time zones and cultures
- Experience in a fast moving area with frequently changing priorities and requirements
- Excellent proficiency in Microsoft Excel, Word, PowerPoint, Outlook and Teams.
- Comfortable working with large datasets & multiple systems Excellent written and verbal communication skills
- Logical and developed analytical approach Experience with PowerBi advantageous
- Ability to manage and promote change Well-developed interpersonal, communication and influencing skills for liaising with internal and external contacts.
- Attention to detail, with good organisational and time management skills.
- Problem solving capabilities
- Continuous improvement


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