Customer Experience Advisor

5 days ago


Huntingdon, United Kingdom EPM Full time

We are recruiting for a Customer Experience Advisor based in our Huntingdon office.

EPM is an award winning and accredited education services business with 29 years of expertise.

We are a technology enabled business, but people are at the heart of what we do. We believe in developing long lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.

We are 100% dedicated to education and our expert team of nearly 275 highly qualified employees support more than 2,500 schools nationwide.

Our culture is unique and is based upon our motivated and passionate team. As a result, we encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.

**The role**:
To provide outstanding support across the organisation by assisting colleagues to deliver expert administration in a timely and effective manner whilst maintaining the highest levels of confidentiality and integrity. To provide administrative support primarily to the Payroll and Pensions department. However, broader administrative support across the whole company may also be required. You will be responsible for handling all customer complaints and enquiries and always maintain a professional manor.

**To be successful**:

- Experience in customer service
- Experience with the Microsoft package
- Ability to prioritise and work well under pressure
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience always

**Why choose EPM?**

There are several reasons people have stayed with EPM for several years, we offer a wide range of benefits:

- 26 days annual leave + 8 days public holiday
- A generous pension package
- BUPA Cash Payment
- Company events
- Tailored learning and development programmes
- We offer an inclusive and open workplace

At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.

**Why wait?**

**Job Type**: Permanent

Schedule:

- Monday to Friday



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