Apprentice Customer Advisor/assistant

3 days ago


Plymouth, United Kingdom PSP INSURANCE & FINANCIAL SOLUTIONS LTD Full time

An exciting new role for an enthusiastic and reliable individual to assist a very busy customer/client based service team. You will be responsible for liaising with existing and potential new clients to promoting company products both face to face and over the phone.

Apprenticeship summary
- Annual wage

£15,000.00
- Working week

Monday - Friday - 9am - 5pm (1 hour unpaid lunch break)

Total hours per week: 35
- Expected duration

12 Months
- Apprenticeship level

Intermediate
Level 2 (GCSE)
- Positions

1 available

What will the apprentice be doing?
The role is to provide customer/client service support and assistance to a busy sales team. This will involve processing renewal instructions and mid-term changes to insurance policies, dealing with questions and queries from clients and insurers, keeping business records up to date, checking documents to ensure they are correct and corresponding with clients in a compliant and timely manner. Other tasks will include;
- Assisting with inbound and outbound telephone calls/enquiries to both clients and business contacts
- Providing guidance to customers/clients through quotation requests
- Ensuring business records are kept up to date
- Photocopying, filing and scanning of documents and any other business/office admin tasks as necessary.

What training will the apprentice take and what qualification will the apprentice get at the end?
- Full Customer Service Practitioner Standard - Level 2
- On The Job training to support job role/development
- Off The Job training to support qualification requirements (College attendance)
- Employer will allocate dedicated training time for Off The Job training as required for the qualification.
- Functional Skills support - Maths/English - if required

What is the expected career progression after this apprenticeship?
There are full time employment/progression opportunities available upon successful completion of the Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Analytical skills, Team working, Initiative

**Qualifications**:
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider
Part of qualification will require College attendance to support Off The Job training requirements (currently one full day per month and College is based at Marsh Mills, Plymouth, so access to own vehicle would be an advantage.
About the employer

PSP are independent advisers covering all aspects of general insurance. PSP specialize in corporate and individual insurance protection. The role will focus mainly on commercial general insurance products. A lack of knowledge of insurance is not a disadvantage as full training will be provided by the company,

Employer
PSP INSURANCE & FINANCIAL SOLUTIONS LTD

Address

Unit 2

Saltash Parkway Industrial Estate

Saltash

PL12 6LF

Training

Training provider
FOCUS TRAINING (SW) LIMITED

**Job Types**: Apprenticeship, Full-time

**Salary**: £15,000.00 per year

Schedule:

- Monday to Friday



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