Apprentice E-commerce Parts Advisor X 2
7 months ago
**About Us**
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
**Job Title**
Apprentice E-Commerce Parts Advisor
**The Role**
The main purpose of an Apprentice E-Commerce Parts Advisor is to learn and then be capable to sell the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.
**Key Responsibilities & Accountability**
- ** Parts Sales**
- Promote and sell parts on the company Ebay shop and other on-line and off-line areas.
- Research competitor pricing to ensure competitiveness.
- Prospect & research new selling opportunities.
- Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
- Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
- **Packing & Shipping duties**
- Ensure payment is received before shipping goods.
- Ensure all customer orders are packaged and shipped promptly.
- Arrange collection by designated courier(s).
- **Parts Administration**
- Take full part in stock check activities.
- Provide customer data for input into Parts databases and assist in maintaining databases.
- Ensure all paperwork is completed accurately and promptly.
- **Ensuring Customer Satisfaction**
- Ensure continuously high feedback scoring for all relevant on-line shop areas.
- Work together with other members of the parts team to ensure the best possible service to customers.
- Communicate with customers and suppliers openly and honestly.
- Record and action customer complaints in line with Vospers policy.
- Implement and develop customer service systems.
- Discuss any customer problems or issues with the Parts Manager to ensure these can be resolved promptly and professionally.
**Location**
Marsh Mills, Plymouth
**Salary**
£7 an hour for your first year. Vospers Pay Plan or NMW then applies from 2nd year of apprenticeship
**Hours**
Monday to Friday (40 hours a week)
**Care - Accountability - Performance - Respect Integrity**
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
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