Customer Assistant

4 weeks ago


Romford, United Kingdom Marks & Spencer Full time

week 1 Sun 11-19, Mon 12-20, Thu 12-20, Fri 12-20
week 2 Mon 12-20, Tue 12-20, Fri 12-20, Sat 12-20

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Romford, GREATER LONDON, ENGLAND;
Romford


  • Customer Assistant

    1 month ago


    Romford, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Romford. Vue Romford is a 16 screen cinema located in The Brewery Shopping and Leisure Centre. Our cinema is easily accessible by train (Romford station) and by bus, with a variety of routes serving the area. **ACT...

  • Customer Assistant

    3 weeks ago


    Romford, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Romford. Vue Romford is a 16 screen cinema located in The Brewery Shopping and Leisure Centre. Our cinema is easily accessible by train (Romford station) and by bus, with a variety of routes serving the area. **ACT...

  • Customer Assistant

    2 weeks ago


    Romford, United Kingdom Lidl Full time

    Summary £13.55-£13.85 per hour | AM/PM shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme As of the 1st June 2024 our pay will be increasing to £13.65-£14.00 per hour. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all...


  • Romford, United Kingdom Hales Jobs Full time

    Our client based in **Romford** is seeking a **temporary Customer service assistant** to work in an office environment alongside the local community, making outbound calls to offer and arrange their services. **This role is Monday to Friday, working 09:30-17:30, and temporary for 2-3 weeks.** **This will involve**: - Making outbound calls within the...


  • Romford, United Kingdom Hales Jobs Full time

    Our client based in **Romford** is seeking a **temporary Customer service assistant** to work in an office environment alongside the local community, making outbound calls to offer and arrange their services. **This role is Monday to Friday, working 09:30-17:30, and temporary for 2-3 weeks.** **This will involve**: - Making outbound calls within the...


  • Romford, United Kingdom Namco Funscape Romford Full time

    **MAIN DUTIES** **Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.** - To ensure that the bumper cars departments is kept mechanically and electronically at its peak at all times thereby ensuring maximum throughputs from the customer. - ensuring customers...

  • Customer Assistant

    3 weeks ago


    Romford, United Kingdom Marks & Spencer Full time

    Working Pattern Week 1 Mon Tues Thurs Fri 04.30-08.30 Sat 04.00-08.00 Week 2 Sun 07.00 - 11.00 Mon, Wed, Thurs, Fri 04.30-8.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    2 weeks ago


    Romford, United Kingdom Marks & Spencer Full time

    **Working Pattern** week 1: Mon, Tue: 10-18 wed: 11.30-18.00 fri: 10-18 sat: 08.00-18.00 week 2 sun: 10.30-17 tue: 09-18 wed: 10-18, thu: 9-18, Fri : 9-18 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...


  • Romford, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4 x shifts) Hourly rate: £11.922 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • Romford, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4 x shifts) Hourly rate: £11.922 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...


  • Romford, United Kingdom Right Choice Insurance Brokers Full time

    **JOB TITLE**:Customer Service Administration Assistant **Reports To**: Customer Services Manager **MAIN PURPOSE AND SCOPE OF THE JOB** Be the point of contact for any customer enquires after point of sales and the full administration of the policy. This job role falls under the FCA’s Senior Managers and Certification Regime (SMCR) conduct rules. This...


  • Romford, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Romford** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Weekend availability Between 7am and 8pm** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get...

  • Customer Assistant

    2 weeks ago


    Romford, Greater London, United Kingdom Selco Builders Warehouse Full time

    The Job: Working as part of a team providing excellent customer service wherever there is interaction with one of our customers Using specialist equipment such as the sawmill, paint mixers and forklifts We sell building materials, so there will be an element of manual handling, we can make reasonable adjustments if you need them Merchandising stock displays...


  • Romford, United Kingdom Namco Funscape Romford Full time

    **Job description** **Job description** **JOB TITLE**:Catering Operative **DEPARTMENT**:Front of House **REPORTING TO**: Supervisor and above - ________________________________ Please note applicants need to be 18 or over due to the centre being a licensed premises. All applicants must be available evenings and weekends due to the nature of the...


  • Romford, United Kingdom Namco Funscape Romford Full time

    **Job description** **JOB TITLE**:Catering Operative **DEPARTMENT**:Front of House **REPORTING TO**: Supervisor and above - ________________________________ Please note applicants need to be 18 or over due to the centre being a licensed premises. All applicants must be available evenings and weekends due to the nature of the business **MAIN...


  • Romford, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Night Customer Service Assistant/Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If working between the hours of 11pm and 6am,...


  • Romford, United Kingdom Namco Funscape Romford Full time

    Please note applicants need to be 18 or over due to the centre being a licensed premises. All applicants must be available evenings and weekends due to the nature of the business **MAIN DUTIES** **Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.** - Work...


  • Romford, United Kingdom G D Service station Ltd Full time

    Job Overview: We are currently seeking a Customer Service Representative to join our team. have a talent for upselling products or services. Subway® Sandwich Artist is the face of our Franchisees’ stores. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service. You’ll be the...


  • Romford, United Kingdom SLS Recruitment Full time

    Looking to start a fun, exciting sales career in the London area?Are you looking for a new career?The question is - would you enjoy representing clients in a fun, lively, well established and fully motivated environment?Located in London, our client has become one of the countries top sales, customer service and marketing companies with associated sales and...


  • Romford, United Kingdom London Borough of Havering Full time

    **Job Description Grade 4- £29,139- £31,440 pro rata (18hpw Approx Salary £26,913pa) 12 x Month Fixed Term Contract** No 2 days are the same in our libraries and as a Library and Customer Service Assistant, you will be responsible for managing enquiries from library members and visitors in person and on the phone, assisting with digital access and the...