Customer Assistant
7 months ago
week 1 Sun 11-19, Mon 12-20, Thu 12-20, Fri 12-20
week 2 Mon 12-20, Tue 12-20, Fri 12-20, Sat 12-20
**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Romford, GREATER LONDON, ENGLAND;
Romford
-
Customer Assistant
6 months ago
Romford, United Kingdom Vue Full time**THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Romford. Vue Romford is a 16 screen cinema located in The Brewery Shopping and Leisure Centre. Our cinema is easily accessible by train (Romford station) and by bus, with a variety of routes serving the area. **ACT...
-
Customer Service Assistant
7 months ago
Romford, United Kingdom Hales Jobs Full timeOur client based in **Romford** is seeking a **temporary Customer service assistant** to work in an office environment alongside the local community, making outbound calls to offer and arrange their services. **This role is Monday to Friday, working 09:30-17:30, and temporary for 2-3 weeks.** **This will involve**: - Making outbound calls within the...
-
Customer Assistant
6 months ago
Romford, United Kingdom Marks & Spencer Full timeWorking Pattern Week 1 Mon Tues Thurs Fri 04.30-08.30 Sat 04.00-08.00 Week 2 Sun 07.00 - 11.00 Mon, Wed, Thurs, Fri 04.30-8.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...
-
Customer Service Assistant/ Supervisor
7 months ago
Romford, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/ Supervisor Hours per week: 28 (4 x shifts) Hourly rate: £11.922 - £12.42 Shift pattern (if applicable): Morning (8am - 4pm) and Evening (4pm - 10pm) Shift. You must be fully flexible from Monday - Sunday to work a minimum of 4 shifts per week. If working between the hours of 11pm and 6am, you will receive an...
-
Sales Assistant
4 weeks ago
Romford, Greater London, United Kingdom Naylor's Equestrian Llp Full timeWe are seeking a motivated Sales Assistant to provide exceptional customer experiences for our customers at Naylor's Equestrian Llp. The successful candidate will work 40 hours a week, with incremental holiday allowance and access to apprenticeships and accredited qualifications.As a Sales Assistant, you will:Provide knowledgeable and seamless customer...
-
Night Customer Service Assistant/ Supervisor
6 months ago
Romford, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Night Customer Service Assistant/Supervisor Hours per week: 21 (3x shifts) Hourly rate: £11.92 - £13.92 Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week. If working between the hours of 11pm and 6am,...
-
Customer Service Assistant
6 months ago
Romford, United Kingdom G D Service station Ltd Full timeJob Overview: We are currently seeking a Customer Service Representative to join our team. have a talent for upselling products or services. Subway® Sandwich Artist is the face of our Franchisees’ stores. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service. You’ll be the...
-
Library and Customer Service Assistant
6 months ago
Romford, United Kingdom London Borough of Havering Full time**Job Description Grade 4- £29,139- £31,440 pro rata (18hpw Approx Salary £26,913pa) 12 x Month Fixed Term Contract** No 2 days are the same in our libraries and as a Library and Customer Service Assistant, you will be responsible for managing enquiries from library members and visitors in person and on the phone, assisting with digital access and the...
-
Customer Service Specialist
3 months ago
Romford, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Romford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
-
Customer Service Representative
2 months ago
Romford, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000beBee Professionals is seeking a Customer Service Representative to provide outstanding customer service and support the store's operations in the UK.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...
-
Customer Service Advisor
6 months ago
Romford, United Kingdom Zen Hair Extensions Full timeAs an industry leader in Luxury Hair Extensions, we are looking for a Customer Service Advisor to join our fast paced team to assist with the day to day client relations for our ever-growing clientele, primarily salon owners and hair extension stylists. Main duties will include: - Maintaining the customer care inbox. - Liaising between office team and the...
-
Sales Customer Service Assistant
1 week ago
Romford, United Kingdom Inc Recruitment Ltd Full timeStart a fresh new career with this fantastic sales opportunity!SALES / CUSTOMER SERVICE representatives URGENTLY REQUIREDURGENTLY REQUIRED DUE TO EXPANSION - Customer Service and Sales representatives needed. No Experience necessary Sales training and product coaching provided. Immediate Start offered!Our client is an expanding direct sales, customer...
-
Sales/Customer Service
3 months ago
Romford, United Kingdom CV-Library Full timeAre you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales...
-
Customer Advisor
6 months ago
Romford, United Kingdom Stellantis &You Full time**This is based in our Romford Dealership RM7 9QU** **Our success starts with yours! Stellantis &You, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and...
-
Customer Service Advisor
6 months ago
Romford, United Kingdom Oakhouse Foods Full time**Telesales Agent** - Call Centre & Customer Service - Customer Service - Romford - Permanent / Full Time **Role Description** We are looking for a Customer Service Representative to join our Oakhouse team at our branch in Romford. As a customer service representative, you will be making and receiving customer calls to take food orders, promote our...
-
Customer Complaints Advisor
6 months ago
Romford, United Kingdom HCL Technologies Full timeTo assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written and...
-
Customer Service Ambassador
3 weeks ago
Romford, Greater London, United Kingdom Rank Group Full timeAbout This OpportunityThis is a fantastic chance to be part of Rank Group in one of our amazing venues.We are a leading operator of bingo clubs in the UK, and our venues offer incredible food, drink, and live entertainment options.As a Team Member, you will be responsible for providing our customers with an unforgettable experience.Why join our...
-
Customer Complaints Advisor
6 months ago
Romford, United Kingdom HCL Technologies Full timeTo assist the Team Leaders in ensuring the timely and accurate delivery of complaint resolution in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met. To provide an excellent and efficient service to our customers' policyholders, responding to written and...
-
Customer Service and Sales Associate
4 days ago
Romford, Greater London, United Kingdom Inc Recruitment Ltd Full timeAre you a driven and ambitious individual looking to launch your career in sales and customer service? Look no further! We are seeking a Sales Customer Service Assistant to join our team at Inc Recruitment Ltd.This role offers the perfect opportunity to develop your skills in sales, customer service, marketing, and promotions. You will work in a fast-paced...
-
Customer Service and Sales Representative
6 days ago
Romford, Greater London, United Kingdom Vermelo RPO Full timeJob Overview:Vermelo RPO is seeking a highly skilled Customer Service and Sales Representative to join our team. As an Account Handler, you will be responsible for providing quotations for New Business, Existing Business, and Renewals to assist the Branch. This includes dealing with clients in the branch, over the phone, and via email to ensure that sales...