Trainee Digital Champion

5 days ago

North East Derbyshire, United Kingdom Citizens Advice Mid Mercia Full time

Are you passionate about working in the heart of your local community and driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you**.**

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a part-time **Trainee Digital Champion** to join our Digital Connect Team on a **fixed-term **basis.

The role will be to provide training support and help those digitally and socially excluded to improve their digital skills and learning. This includes providing one-to-one or group training on the full range of digital areas in outreach locations to residents across a geographical area; creating a learning environment in a holistic approach to support residents in building confidence, skills, accessibility, and connectivity to the digital world; and to increase the expansion of the project delivery across North East Derbyshire by sourcing, recruiting and training of volunteers to become Digital Champion volunteers.

We are looking for individuals who:

- _Have excellent communication skills_
- _Can manage own time effectively with a keen eye for detail_
- _Can complete tasks to the highest quality_
- _Can monitor and maintain own standards ensuring work is accurate_
- _Have worked in a public-facing role_
- _Are experienced in working with a diverse range of people and providing a welcoming environment for clients_
- _Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary_

**Responsibilities / Key Tasks**:

- _To deliver digital training to a wide variety of people with patience, understanding and empathy_
- _Create a supportive learning environment to ensure clients feel valued, motivated and inspired in their learning journey._
- _To create, build and maintain constructive links with local partners, community groups and organisations, volunteer services to strengthen development opportunities and promotion of the service._
- _To source and recruit new volunteers to become Digital Champion Volunteers to increase delivery outcomes_
- _To maintain administration systems including case recording, training plans, case studies, data collection and statistical monitoring/reports_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_

What we offer in return:

- 28 days entitlement _**plus **_bank holidays pro-rata
- Full training provided
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- 5% pension contributions
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

**The essentials**:
Salary - **£22,216 FTE pro rata**

Location - venues across North East Derbyshire

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 30 per week

**Salary**: £17,773.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free flu jabs
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Flextime

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