Broker - Yachts
6 months ago
In this role, you will be responsible for servicing a portfolio of significant clients and prospects, with accountability for retention and new business development. The remit is global with an emphasis on the UK, Europe and the Middle East.
**The Role**
**Client Relationship Management**
- Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
- Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Liaise with clients and build strong relationships
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
- Grow existing portfolio by identifying new and/or existing opportunities
- Ability to manage relationships and negotiate placement with the insurance market
- Prepare client and prospect presentations considering the impact of client profitability
- Work with Account Executives and Sales Team in determining appropriate solutions and structuring and pricing the deal
- Identify appropriate markets and determine placing strategy
- Experience in pricing and designing conceptual programmes
- Participate in information gathering exercises.
- Ensure ongoing compliance with WTW guidelines and procedures.
- Ensure good relationships and communication with other WTW associates
- A thorough understanding and an expert real time user for all relevant systems
**Business Development**
- Active participation in the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
- Responding to RFPs, producing new business presentations, accurately maintaining WTW CRM database in order to create and convert sales opportunities
- Respond quickly and accurately to new business introductions
- Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
- particularly within GAP (Global Asset Protection)
- Develop and maintain knowledge of relevant products and services offered by WTW
- Networking - internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
**Placement Management**
- Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
- Ensure transparency of agency and other commitments made to carriers and clients
- Manage compliant processing of contracts as per FCA and contract certainty requirements
- Assist with loading of data into the relevant WTW Systems
- Check policies, market presentations and client documentation as appropriate
- Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
- Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
**Operational and Service Delivery**
- Assist in the delivery of end to end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Deliver high levels of client service in line with standard operating procedures
- Manage client pricing to ensure each client meets agreed target profitability levels
- Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
- Development of service plans that define the engagement and timing of engagement with the client
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies, procedures and all regulatory requirements
- Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
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