Helpdesk / Administrator 13805529

3 weeks ago


Manchester, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment are looking for an experienced Administrator Planner / Helpdesk operator for a permanent job based in Manchester M8 area.

**About The Job**
The role is a combination of general administration & assisting in the planning/customer service as well as offering planning assistance to the engineers.
- Admin side of the role:_
- Delivering a positive customer service experience that meets business requirements
- Raising of purchase orders
- Data entry
- Ringing residents to rearrange appointments.
- To record, investigate and close out all issues, concerns and/or complaints ensuring compliance to Engie procedures.

Plus any other ad hoc duties
- Planning side of the role:_
- Monitor the live board to ensure the operative / engineer is fully utilized throughout the day
- Arranging follow on appointments for any jobs not completed on first visit.
- Allocate Emergencies throughout the day
- Closing jobs in the system complete or cancelled as the day unfolds.

Plus any other ad hoc duties

8am
- 4pm Monday - Thursday

8am - 3.30pm Friday

half hour lunch break

£11.69 to £13 p/h depending on experience

**About You**
We are looking for someone to have experience in note/minute taking, experience in repairs and maintenance as well as call centre and customer service skills.

Good IT skills - particularly with Microsoft Office package

Strong communicator

Speak & understand high level of English

Ideally have experience with planning/helpdesk, customer service or general administration

DBS preferably, but not essential. If you don’t have a current one (within 12 months), as long as we can submit the paperwork for a new one prior to starting with the client that is acceptable

**About Multi Trades Recruitment Limited**:



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