Business Support Administrator

5 months ago

Preston, United Kingdom Family Care Group Full time

Are you a completer/finisher who likes to make sure jobs get done? This role is for you

Family Care is looking for someone who enjoys admin and making sure tasks are followed up and completed on time and to a good standard. Using our in house ticketing system and Excel for spreadsheets you will help provide Business Support as part of small team based in Bamber Bridge.

Working from home is available for part of the week once the induction is complete. You will also be required to cover reception in person and on line so its important that you present a good image of our company.

**MAIN DUTIES AND RESPONSIBILITIES**

Monitor the IT ticketing system to ensure prompt issue resolution, including escalating when necessary and closing overdue tickets.

Respond to tickets within one's knowledge area, such as password resets.

Coordinate with external IT support for physical hardware repairs when needed.

Maintain the IT inventory.

Manage the Central and Education SharePoint, adding/removing users and adjusting access rights as required.

Follow up on maintenance tickets with contractors to ensure timely resolution.

Oversight of the vehicle fleet, including tax, MOT, repairs, insurance claims/renewals, fuel cards, and breakdown coverage.

Undertake electronic archiving/shredding as needed.

Address issues related to telephones and mobile phones, contacting providers to resolve issues.

Maintain records of compliance documents for Ofsted purposes.

Update statements of purpose as directed and submit monthly documents to Ofsted.

Support the Health & Safety process by logging site visits and raising tickets as necessary. Collaborate with external H&S consultants when directed by the line manager.

Assist with administrative tasks related to vehicle and commercial insurance, including storage and distribution of certificates.

Take minutes of meetings as requested.

Provide reception coverage in-person and online, including room bookings and monitoring the business support inbox.

Ensure policies and procedures are current, properly branded, and submitted to the website.

Assist the team/line manager by undertaking additional tasks as needed.

**Additional Duties and Responsibilities**
- Perform all tasks to the highest standards.
- Commit to safeguarding and promoting the welfare of children at all times.
- Attend meetings, team events, and supervisions as required.
- Participate in an annual performance review program.
- Work safely, ensuring the health and safety of yourself, children, and colleagues.
- Notify your line manager of any intended absence from work due to sickness or other reasons.
- Disclose all other work (paid or voluntary) or activities that could compromise your ability to carry out your duties with Family Care or lead to a conflict of interest.

This job description provides an overview of the intended role and the range of duties and responsibilities to be undertaken. It may not cover every activity. Specific tasks and objectives will be discussed with the post-holder regularly. The post-holder will be expected to perform any other reasonable tasks as requested by the HR & Learning Development Manager or the Finance and Business Support Manager to meet the operational needs of the business.

**Job Types**: Full-time, Permanent

**Salary**: £20,963.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Preston

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