Senior Sales Associate, Westfield, Stratford City

4 weeks ago

Westfield Stratford City, United Kingdom TAG Heuer Full time

**Position**:

- Professionally handling and advising customers of products and services resulting in the achievement of personal and store sales targets
- Professionally represent the brand image at all times
- Support the Store Manager/Assistant Manager in the efficient running of the business
- Supervising the store team and managing the shop floor in the Store Manager/Assistant Manager’s absence
- Merchandising displays and ensuring high standards are maintained within the store
- Provide high quality service to customers over the telephone
- Completing sale documentation and efficient use of internal till and stock systems
- Achieving and maintaining mystery shopper targets
- Accurately check stock levels at a regular basis
- Altering and fitting customers watches
- Support the manager to continuously develop store practices and customer service levels
- Reporting any stock or security issues, and fraudulent activity to management
- Key holding and call out responsibility
- Opening and closing the store following security procedures to ensure minimum security risk
- Promote effective working practices resulting in a safe and efficient working environment
- Maintain high level of product and brand knowledge
- Support the implementation of brand training initiatives
- Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
- Assist and support development of the team
- Ensure compliance with Health and Safety regulations

**Profile**:
**Education**:

- Minimum GCSE level qualification

**Professional Experience**:

- Previous Retail/Customer Service experience at supervisory level
- Preferably worked in luxury goods/similar retail environment
- Knowledge of and ability to use various IT systems
- Key holding experience/security responsibility (preferable)
- Proven experience of exceeding sales targets

**Profile**:

- Customer focused, able to serve customers and handle complaints in a highly professional manner
- Ability to develop extensive brand and product knowledge
- Able to meet targets and work to deadlines
- Able to work flexibly, embrace and manage change
- Be able to work as a team
- Results orientated
- Exceptional time management skills
- Demonstrate an attitude of professionalism, conscientiousness and reliability
- Able to supervise and motivate colleagues
- Problem solving and initiative
- Organisational and delegation skills
- Excellent communication, interpersonal and negotiation skills

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