Csm Gaming

**£38,000 - 40,000PA**
**PLUS BONUS, TIPS AND BENEFITS**

**OVERVIEW**

We are currently seeking to recruit an experienced Gaming professional for the opportunity to join our existing team of Customer Service Managers - Gaming at our Aspers Westfield Stratford City site.

Aspers Customer Service Managers (CSM) - Live Table Gaming are responsible for achieving gaming contribution targets by optimising gaming service delivery. This role is fundamental in displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaged customer experience and by leading by example demonstrating Aspers core service values to the wider team.

Customer Service Managers in Live Table Gaming will contribute to the site gaming strategy using effective communication, making robust decisions; being commercially astute; being focused on achieving key performance objectives; displaying expected professional behaviours as well as protecting business assets.

Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required. The role will be expected to be available to work for any requirements within Aspers and this will mean evening and weekend obligations outside of ‘normal’ working hours.

**SELECTION CRITERIA**:

- A minimum of 12 months Gaming
- Supervisory/Management experience
- Valid PFL Holder
- Robust knowledge of current LCCP
- Confident in decision making
- Exceptional interpersonal and communication skills
- Ability to display explicit leadership
- Excellent grasp of customer services principles with a
- capability for the execution of desirable service standards
- Organised and efficient approach to work
- Demonstrates attention to details and self-motivation skills
- IT literate - MS Windows; Word & Excel

**PREFERRABLE REQUIREMENTS**
- PML & PLL Holder
- Gaming Management experience

Please send CV and cover letter to:
**Ongoing