Electronic Gaming Host

2 weeks ago

Westfield Stratford City, United Kingdom Aspers Group Full time

**£23,019pa to £24,960 (Dependent On Experience) + Tips**

We are seeking to recruit for the position of **Electronic Gaming Host **at our Aspers Westfield Stratford City site.

**_ We offer:_**
- Discounts in Westfield shopping centre.
- Walking distance from Stratford Train and Tube station
- Reduced parking rates for staff.
- Competitive salary.
- Opportunity to work as part of a friendly and enthusiastic team.
- Huge potential to progress within the business.
- Employee assistance programme.

**This position reports to the Head of Electronic Gaming, and your responsibilities will be**:

- To ensure that customer visits to Slot machine and Electronic Gaming provide excitement and entertainment through the delivery of outstanding customer service.
- To ensure the basic maintenance and appearance of designated areas.
- To report any malfunctions or any suspicious behaviors; reporting any suspicion of problem gambling; reporting any suspicion of organized and systematic money lending; reporting any suspicion of money laundering.

**_Selection Criteria_**
- A minimum of 6 months customer service experience in a fast paced, high-volume Entertainment, F&B or Casino based environment.
- Focused on cultivating a positive Customer Service experience
- Exceptional interpersonal and relationship building skills
- Service industry experience and knowledge.
- Clear, concise and positive communication skills
- Sympathetic but assertive approach to actioning complaints

This role functions in a business that operates evenings, nights, and weekends, and as such full flexibility is required. The role will be expected to be available to work for any requirements within Aspers & this will mean evening & weekend obligations outside of ‘normal’ working hours.

Please send an up-to-date CV to:
**Ongoing

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