Customer Support Coordinator

1 month ago

Tewkesbury, United Kingdom Moog Inc. Full time

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Job Summary
Moog is recruiting for a Customer Support Administrator to join the Customer Fulfillment team at the Tewkesbury site of Moog Industrial Group on a temporary basis. The Customer Support Coordinator is responsible for the coordination, facilitation and execution of activities required for the Customer Fulfilment relationships with our customers.

The Customer Support Administrator will develop and maintain strong communication links with our customers, Moog subsidiaries and internally with Industrial Group departmental teams. The Customer Support Coordinator acts as a focal point for designated customers; ensuring their purchase order requirements are met and entered accurately across the relevant business systems, corresponding customer files and associated order documentation. Additional duties include conducting order/contract reviews and coordination of enquiries using the various business tools. i.e. MfgPro, SAP, CRM.

With excellent organizational and communication skills, both written and oral, the Customer Support Coordinator will promote Moog Industrial Group’s products and services to help achieve profitable and successful growth of the business in line with our Strategy plans.

Key Requirements
- The ideal applicant will have relevant experience in the Customer Service, Sales, Service provision environment, including significant and direct involvement with customers and service providers.
- Excellent people and communication skills is essential for success in this role.
- Some technical knowledge of Moog products and experience of business operations such as MRP is advantageous
- Strong understanding of business processes and IT skills.

In return, Moog can offer you
- A longstanding career within a culture of trust and innovation. We have excellent staff retention rates and can offer you a career for life if you are seeking longevity in a role.
- 25 Days Annual Leave plus Bank Holidays. We book our Annual Leave in hours which gives everyone flexibility and better work/life balance. Your leave entitlement will increase after 5 years’ service to 26, and we award an additional 5 days’ leave at key service milestones (10, 15, 20 years etc..) for use in that holiday year.
- Excellent Benefits to include BUPA healthcare cover from day 1 of employment (single cover for 3 years, partner cover from year 4, family cover from year 5). Option to add extra people at your own cost.
- Pension contributions starting at 6% increasing to 8% from years 5-10 and 10% from years 10+.
- Further Benefits to include Employee Share Option (Share Incentive Plan or shorter term Employee Stock Purchase Plan) and full salary-sacrifice flexible benefits (covering Gym Membership, additional annual leave purchase, Dental Insurance to name a few).
- This role is working 37.5 hours per week Monday-Friday (start time between 7.30am and 9am).

You Matter at Moog - Our Mission and Vision

At Moog, we believe in the people who work for us. As part of our investment in our people, we make diversity, equity, and inclusion a priority. Our goal is to create a culture where we value, respect, and provide fair treatment and equal opportunities for all employees.

Moog aspires to be a diverse, equitable, and inclusive company where employees are empowered to bring their whole, authentic selves to work every day.

By recognizing and celebrating our differences, we cultivate an environment that’s the right fit for every person inside of it. Moog is a place where employees are empowered to bring their whole, authentic selves to work every day.

It is our core belief that if we take care of our employees, they will take care of our customers, partners, shareholders, and communities where we live and work.

Our people enjoy tackling interesting technical challenges in a culture where everyone trusts each other. Working with us can mean deeper job satisfaction, better rewards and a great quality of life inside and outside of work.

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