Customer Service Representative

2 weeks ago


Oldham, United Kingdom RZ Eco Energy LTD Full time

**About us**

RZ Eco Energy LTD is a small business in Oldham. We are professional, agile, social and our goal is to RZ ECO ENERGY LTD is helping people take advantage of the government’s Energy Company Obligation Scheme (ECO). This scheme has been introduced to aid vulnerable homeowners decrease their electricity bills through making energy efficient improvements such as boiler replacement, solid wall insulation and room in roof insulation. Our team of qualified engineers will work with you to assess your property and will evaluate for free energy solution grants..

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Responsibilities**:

- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Perform data entry tasks to update customer records and ensure accuracy
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and provide suggestions for improving our products and services
- Collaborate with other team members to ensure a seamless customer experience

Qualifications:

- Proficiency in English
- Excellent phone etiquette and strong verbal communication skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Ability to empathize with customers and provide exceptional service
- Strong problem-solving skills to address customer concerns effectively

**Location**:
We offer competitive compensation and benefits package for this position. Join our team today as a Customer Service Representative and make a positive impact on our customers' experience

**Benefits**:

- Flexitime
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Expected start date: 08/04/2024



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