Customer Service Representative
3 weeks ago
Our client is fast growing insurance business based in Delph near Oldham. They’re currently recruiting **Customer Service Representatives **to join their growing team.
**Purpose of the role**:
Responsible for Customer Service Advice, you will be analytical and possess strong problem-solving abilities, whilst being able to think ‘out of the box.’ To provide administrative support and handle inbound and outbound calls for the claims function. You will ensure client retention and service excellence whilst building strong relationships with all stakeholders.
**Key Responsibilities**:
- Desk-top claims.
- Data capture.
- Updating the claims system.
- Inbound /outbound call assistance.
- Liaising with clients, customers, insurance companies and network contractors to ensure claims progress efficiently and that all interested parties receive regular updates.
- Operates with claims licence ensuring that quantum decisions and negotiations are concluded accurately.
- Respond to ad-hoc requests from the management team with timescale.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulations and legislation, including; Data Protection Law and Health & Safety Regulations.
- Technical Training will be provided.
**What you’ll need to be considered for the role**:
- GCSE or equivalent (preferred).
- Customer service (1 year preferred).
- Customer service driven.
- Motivated to achieve results.
- Ability to work in a fast-paced environment against deadlines.
- Excellent Communication skills (verbal and written).
- Strong relationship skills.
- Ability to work independently and in a team without supervision.
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
- Honesty and Integrity.
- Drive and Commitment.
- Team Player.
*
**Your contract and benefits**:
**Option 1**:
37.5 hours per week £20,300. Monday to Friday 09.00 - 17.00.
**Option 2**:
40 hours per week £21,650. Monday to Friday 08.30 - 17.00 and 09.00 - 17.30.
There is also the requirement to go on the after-hours on-call rota. The current rota runs approx. every 8 to 12 weeks. This is after hours Monday to Friday (5 -10 pm) and all day Saturday/Sunday). This work can be done from home via telephone and just requires taking calls and booking an appointment. **An additional payment is made for this time.**
- Academy Training.
- Opportunity to progress and develop your skills.
- Annual Salary review.
- Performance-based Bonus Scheme.
- Smart casual dress code.
- Social events.
- Company pension.
- On-site parking.
- Work from home (Hybrid Model).
- Employee wellness.
**Salary**: £20,300.00-£21,650.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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