Level 2 Customer Service Apprentice

7 months ago


Oldham, United Kingdom Tameside College Full time

**Level 2 Customer Service Practitioner Apprenticeship**

Grandpa Greene's Luxury Ice-cream & Bistro are seeking a highly motivated and customer orientated Level 2 Customer Service apprentice to join their team.

Nestled in the rolling green hills of Diggle, Saddleworth, our award-winning ice cream parlour is the perfect place to relax and enjoy a unique dining experience combining quality local ingredients with exquisite views.

**Training Provider**: Tameside College This course is delivered using a blended delivery model, our assessor will deliver this apprenticeship in the workplace with optional study days at college.

**Course Duration**: 12 Months plus 3 Months End point assessment

**This is an apprenticeship therefore previous experience is not necessary as full training will be provided.**

**Overview**

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to work in a fast-paced environment and contribute to our company's success.

**Duties**
- Meet and greet customers
- Create a positive and satisfying experience for customers
- Processing booking requests
- Demonstrate excellent phone etiquette and active listening skills
- Dealing with payments
- Upsell additional products or services to customers when appropriate
- Resolve customer complaints or issues in a professional and efficient manner
- Administrative tasks

**What you will need.**
- We love people full of personality
- Excellent communications skills
- Positive and "can do" attitude
- Professionally presented
- Must be able to work weekend to suit business needs
- Passion for great customer service
- Enjoy working as part of a well-trained team.
- Communicating clearly.
- Ability to analyze customer needs and provide appropriate solutions

**Job Type**: Apprenticeship

Pay: From £6.40 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Every weekend
- Monday to Friday

Application question(s):

- Can you reliably commute to Tameside College OL6 6BL once per week?
- Have you lived in the United Kingdom for 3 years or more and have a Valid UK Residency/work permit?

Work Location: In person



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