![East & West Knitwear Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Supervisor
4 days ago
Job Overview:
**Duties**:
- Analyse customer service data to improve processes and customer satisfaction
- Supervise a team of customer service representatives
- Manage escalated customer issues and provide solutions
- Monitor and maintain service quality standards
- Conduct training sessions for staff on customer service best practices
- Multilingual proficiency in English and Spanish is required for effective communication with customers
**Requirements**:
- Proven experience in a customer service supervisory role
- Strong leadership skills with the ability to motivate and guide a team
- Fluency in English and Spanish is essential
- Excellent communication skills, both written and verbal
- Ability to manage multiple priorities and work under pressure
Join our team as a Customer Service Supervisor and play a key role in ensuring top-notch service delivery to our valued customers.
Pay: £30,000.00-£40,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
- UK visa sponsorship
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Customer service supervisor
Expected start date: 01/07/2024
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