Part-time Reservation Agent

2 weeks ago


Remote, United Kingdom Alpentherme Limited Full time

The role encompasses a broad spectrum of responsibilities, which primarily include, but are not limited to:

- Precise inputting of bookings using the Opera PMS system for both hotel and thermal complex reservations.
- Maintaining an up-to-date knowledge of the company's products and services.
- Monitoring account balances to identify any outstanding debts or discrepancies.
- Developing and nurturing strong working relationships with key clients, including travel agencies and tour operators.
- Reporting on customer service issues.
- Collaborating with clients across different platforms.
- Ensuring the integrity of quality control processes.
- Working with the reservations department as required.

Person Specification:

- Exceptional verbal and written English, with proficiency in French and German considered an advantage.
- Superior keyboard skills, with a focus on both speed and accuracy.
- Outstanding communication skills, with a demonstrated ability to develop close relationships with key accounts.
- A positive, resilient outlook.
- A strong orientation towards customer service through proactive engagement.
- Self-motivation and computer literacy.
- The ability to prioritise tasks effectively.
- The ability to work under one's own initiative.
- Excellent time management skills.
- A proven track record in customer service.
- A dedication to achieving high levels of customer satisfaction and meeting company objectives.

**Benefits**:

- Opportunities for home working.
- Flexible working hours.
- Casual dress code.
- Company-sponsored events and social hours.

**Job Types**: Part-time, Contract
Contract length: 12 months

**Salary**: £10,000.00-£11,000.00 per year

Expected hours: No more than 20 per week

**Benefits**:

- Work from home

Schedule:

- Day shift

**Language**:

- French (preferred)
- German (preferred)

Work Location: Remote



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