Customer Service Administrator
3 days ago
**Join Our Team as a Service Delivery Assistant at Hobart UK**
Are you ready to excel in a role that puts you at the heart of our service delivery process? Hobart UK is currently looking for a dynamic Service Delivery Assistant whose focus will be planning work for technicians and looking after their needs efficiently. This is an ideal opportunity for those who thrive in a fast-paced environment and are committed to delivering exceptional service standards.
**What You Will Do**:
- **Technician Scheduling and Management**: Take a leading role in planning and scheduling technician work, ensuring timely and efficient service delivery to our customers.
- **Customer Service Excellence**: Handle incoming service requests, maintaining our company's high standards and ensuring all service calls are logged accurately.
- **Administrative Precision**:Update customer portals, process payments, and maintain internal call systems with detailed and accurate information.
- **Supportive Team Collaboration**: Work closely with other departments to enhance service delivery plans and support administrative tasks linked to job completion and payment.
**Key Skills and Attributes Required**:
- **Strong Organisational Skills**: Ability to multi-task and prioritise urgent tasks effectively under pressure.
- **Exceptional Communication**: Excellent skills in both verbal and written communication, ensuring clear and proactive interactions with customers and team members.
- **Technological Proficiency**: Competent with Microsoft Office and capable of handling multiple digital platforms for service management.
- **Customer-Focused Attitude**: Dedicated to solving problems and improving customer satisfaction.
- **Compliance and Safety Awareness**: Ensures all activities comply with legal standards and company policies, contributing to a safe and respectful work environment.
**Be Your Best With Us**:
**Closing Date: Monday 6th May 2024**
Don’t miss this opportunity to be a part of a team where your efforts are recognised and valued. Join us and contribute to our mission of delivering outstanding service and maintaining high customer satisfaction.
**Job Types**: Full-time, Permanent
Pay: £23,400.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 06/05/2024
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