Senior Support Consultant
3 weeks ago
**Role overview**
We have an exciting opportunity for a Senior Support Consultant to join our Service and Support team.
The successful applicant will play a key role in our Support Consulting team providing outstanding technical.
support and delivery of services to our clients. Our services incorporate (but are not limited to) the following technologies:
- M365
- SharePoint On-premise
- D365
- SQL Server
- Custom ASP.NET Solutions
- Microsoft Azure
This role can also involve a mix of onsite client work and opportunities to work from home.
**Responsibilities**:
- Managing and handling service desk support 3rd and 4th line ticket escalations with a focus on customer service
- Resolving complex incidents and problems in accordance with agreed service levels
- Client consultancy including carrying out audits, workshops to capture requirements and technical design needs
- Implementation of solutions including (but not limited to), MS SharePoint, Power Platform, D365 and Microsoft Azure
- Liaising with other teams to provide solutions to customer problems
- Proactive monitoring with a consultative led approach to suggest improvements or changes to process
- Staying current with the latest technologies used in the services we support including attaining appropriate Microsoft certifications
- Working closely with our Developers, Architects, Technical consultants and Project Managers to ensure the quality of our solutions are suitable for release to our clients
**About you**
- Experience supporting, administrating and delivering solutions within the M365 platform (i.e. SharePoint Online, Teams & Exchange)
- Experience with flow technologies such as Power Automate, logic apps and Nintex
- Experience with supporting and implementing solutions with the Microsoft Power Platform
- Experience from an administration perspective using Microsoft Azure, including compute, networking, storage and monitoring
**Knowledge and experience of the following would be advantageous**:
- Support and Maintenance experience for SharePoint On-Premise 2016 and 2019
- SQL Server 2008 and above
- Dynamics CRM 2011 and above
- Ticket management Systems
- ITIL Foundation level certification
**What we look for in our people**
- Strong alignment with FSP values
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Excellent planning and organisational skills
- Dedication to excellence and quality
**Why work for FSP?**
At FSP, we are committed to providing:
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Hybrid working - we empower you to make smart choices about when and where to work to achieve great results
- Industry leading coaching and mentoring
Plus the excellent benefits package we offer at FSP
FSP is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
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