Technical Support Consultant
1 month ago
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Today's dual challenge of meeting sustainability goals while maximizing business performance demands new levels of efficiency and innovation. With more than 120 patents, AspenTech is the world’s leading Industrial Artificial Intelligence (AI) software provider; helping our customers deliver higher levels of sustainability, safety and profitability.
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
Your Impact
- Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.
- Deliver high-quality, technical hand-on interactive training to the customer.
- Author, review and approve technical white papers for publication to AspenTech’s web knowledgebase.
- The role can be extended to
- Contribute towards AspenTech’s pre-release beta software testing program to drive improved product quality.
- Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solution.
What You'll Need
- Bachelor's Degree in Computer Science (or related degree) preferred.
- Technical Knowledge of Windows Server troubleshooting, virtualization (e.g. VMWare, HYPER-V), TCP/IP and network troubleshooting.
- Basic database knowledge (e.g. SQL).
- Knowledge of Microsoft Active Directory, DNS, DHCP, and File Servers.
- Excellent communication, customer relationship and troubleshooting skills.
- English language proficiency is mandatory (additional language skills would be beneficial).
- A passion for driving adoption and usage of software products and enhance work practices.
- Excellent interpersonal skills to convey complex information in a clear and concise manner.
- Ability to travel internationally.
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