Customer Communications Consultant, Bupa Global

1 week ago


Brighton, United Kingdom Bupa Full time

**Customer Communications Consultant - Fixed Term**

**Brighton BN1 4FY**

**Fixed Term Contract 12 months**

**Salary £28K - £30K depending on experience**

**Full time 35 hours per week**

**The role and the team**

**What you’ll do**
- Work with various teams across Bupa Global (BG) to understand their communication needs.
- Review, rewrite, design and draft communications in line with the needs of the business area owner, whilst ensuring alignment with any other regular communications.
- Work with the BG Customer Communications teams, copy writers and Internal Communications teams to adhere to Bupa branding, language and tone requirements and ensuring a joined up approach for all internal external communications.
- Work closely with stakeholders globally in Sales, Healthcare Management and Customer Service to establish and deliver the most effective method of communicating with customers, brokers, corporate decision makers and providers (whilst retaining consistency of themes, tones and brand).
- Work with stakeholders to ensure appropriate variations of in-use customer communications are available for use.
- Actively encourage migration from a paper-based customer communication to digital, whilst ensuring a consistent customer experience
- Make sure all in-use customer communications are approved by the relevant approver list (in line with wraps guidelines and set by the Programme).
- Be responsible for managing the governance for all in-use communications within the programme to ensure they’re clearly documented, housed and version controlled and in line with any regulatory requirements).

**You**
- Clear, confident communication and influencing skills
- Ability to interpret and manage all in-use communication requirements from wide ranging stakeholders and translate to clear and concise wording.
- Experience gained in a commercial or insurance environment, with exposure to the legal and regulatory frameworks associated with both healthcare and insurance in international markets
- A track record in projects would be beneficial, with exposure to all levels within an organisation.
- Highly organised, with the ability to prioritise, plan, work under pressure and manage multiple and diverse business stakeholders.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

**Bupa Global **is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You’ll be eligible for:

- 25 days holiday
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time



  • Brighton, United Kingdom Bupa Full time

    **Starting salary of £25,000 increasing to £25,500 after 6 months** **Full time, permanent role - 35 hours per week** **Shifts between 7am - 8pm Mon-Fri and 1 in 4 Saturday's** **Brighton office based** Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve....


  • Brighton, United Kingdom Bupa Full time

    **Starting salary of £25,000 increasing to £25,500 after 6 months** **Full time, permanent role - 35 hours per week** **Shifts between 7am - 8pm Mon-Fri and 1 in 4 Saturday's** **Brighton office based** Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve....


  • Brighton, United Kingdom Bupa Full time

    Starting salary of £25,000 increasing to £25,500 after 6 months - Full time, permanent role - 35 hours per week - Shifts between 7am - 8pm Mon-Fri and 1 in 4 Saturday's- Brighton office based with hybrid working- Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we...


  • Brighton, United Kingdom Bupa Full time

    **Broker Services Consultant** **Brighton (Bupa Global) - **BN1 4FY **A Permanent, Full Time (35 hours) role** **Salary is £25,500** We offer Hybrid working so once you have completed your initial training and are competent in your role your giving you the freedom to work from home and maintain a great work life balance. **About the business...

  • Brand Executive

    Found in: Talent UK C2 - 7 days ago


    Brighton, United Kingdom Bupa Full time

    Job Description: Brand Executive Brighton, London or Manchester - hybrid Permanent Full Time (35 hours per week) The role We’re looking for a passionate, curious and customer focused Brand Executive, who understands the power of connecting our customers to our brand purpose and values. You'll be part of our newly formed Marketing...


  • Brighton, United Kingdom Bupa Full time

    Design Studio Artworker Brighton BN1 4FY / hybrid Salary £24600 - £30700 depending on experience and location Permanent Full time 35 hours per week The role A fantastic opportunity to join a busy, friendly design studio team. You’ll support with the design and production of business documentation / collateral for assignments and briefs from across...


  • Brighton, United Kingdom Bupa Full time

    **Lead / Senior Digital Designer** **Brighton BN1 4FY / Hybrid / Flexible with occasional travel** **Salary £39900 - £47900 depending on experience + excellent benefits** **Permanent** **Full time 35 hours per week** **The role** A brilliant opportunity to continue in or step up into a Lead role, where you’ll lead on the development and delivery of...


  • Brighton, United Kingdom Bupa Full time

    **Direct Individual Sales Advisor, Bupa Global** **Brighton (BN1 4FY) with hybrid working options** **Permanent** **Full time 35 hours per week** **£28000 plus commission** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive...

  • CRM Product Owner

    4 days ago


    Brighton, United Kingdom Bupa Full time

    **CRM Product Owner (Sales)** **Brighton (BN1 4FY) / Flexible on locations** **Hybrid working options** **Permanent** **Competitive plus fantastic benefits and Bonus** **Full time - 35 hours per week** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve....

  • Finance Associate

    1 day ago


    Brighton, United Kingdom Bupa Full time

    Finance Associate Brighton, Victory House Flexible / Hybrid working options Permanent 28k-33k DOE + fantastic benefits Full time - 37.5 hours p/week Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...

  • Senior Software DevOps Engineer

    Found in: Talent UK C2 - 2 days ago


    Brighton, United Kingdom Bupa Full time

    Job Description: Senior Software DevOps Engineer Victory House Brighton - Bupa Global, Victory House, Trafalgar Place Brighton, BN1 4FY Remote & Hybrid Working Full Time Permanent £48k-60k per annum Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with...


  • Brighton, United Kingdom Bupa Full time

    **Intermediary Retention Adviser** Brighton (BN1 4FY) with Hybrid Working options. Full Time (35 hours) /Permanent Starting salary £25K plus commission. This is an exciting opportunity for the successful Retention Advisor to be part of the Bupa Global Broker Indi retention team based in our Brighton office in a prime location. The Retention Advisor...


  • Brighton, United Kingdom Bupa Full time

    Third-Party Distributor Governance Executive Victory House, Brighton or Bupa Place, Salford Quays Hybrid working options Full time (37.5hrs pw) £28,500 - £35,600 (dependant on location and experience) + Excellent Benefits Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and...

  • Financial Accountant

    Found in: beBee S GB - 3 weeks ago


    Brighton, United Kingdom Bupa Full time

    Working in our UK support functions You'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, You'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.As our financial accountant You'll work within...

  • IT Risk and Assurance Manager

    Found in: Talent UK C2 - 2 weeks ago


    Brighton, United Kingdom Bupa Full time

    Job Description: IT Risk and Assurance Manager Salford Quays, Brighton or Staines Hybrid Working Options Full time (37.5hrs pw) - Permanent From £79,500 + Excellent Benefits We make health happen The IT Risk and Assurance Manager role is responsible for leading work to implement the risk management framework across a wide range of...


  • Brighton, East Sussex, United Kingdom Bupa Full time

    Business Analysis Flexible working options Permanent contract Full time We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier,...

  • Business Analyst

    2 weeks ago


    Brighton, East Sussex, United Kingdom Bupa Full time

    Job Description: Business Analysis Victory House, Brighton Flexible working options Permanent contract Full time Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is...

  • Care Assistant

    7 days ago


    Brighton, United Kingdom Bupa Care Homes Full time

    **Care Assistant** - DEA00M6 **Care Assistant - Days or Nights** **Bupa Dean Wood Care Home,** **Warren Road, Woodingdean, Brighton BN2 6DA** **CQC RATED 'GOOD'** - **£10.85 - £11.75 per hour**: - **We also offer a refer a Friend Bonus Scheme**: - **No experience required** **Special care takes special people** - As a Care Assistant, you’re at the...


  • Brighton, United Kingdom AIG Full time

    An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 1st July 2024. **Who we are**: AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard®, AIG Travel’s portfolio of travel...


  • Brighton, United Kingdom AIG Full time

    An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 1st July 2024. **Who we are**: AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard®, AIG Travel’s portfolio of travel...