Intermediary Retention Adviser

2 weeks ago

Brighton, United Kingdom Bupa Full time

**Intermediary Retention Adviser**

Brighton (BN1 4FY) with Hybrid Working options.

Full Time (35 hours) /Permanent

Starting salary £25K plus commission.

This is an exciting opportunity for the successful Retention Advisor to be part of the Bupa Global Broker Indi retention team based in our Brighton office in a prime location.

The Retention Advisor will proactively manage a portfolio of existing health insurance plans for intermediary international businesses in line with agreed targets. Building meaningful relationships both internally and externally is the key to being successful. Through regular and positive contact, you will uncover business opportunities through referrals from your own portfolio and will be incentivised based on growth and retention.

**What you’ll do**:

- Retention and growth of existing Broker INDI Portfolio in line with agreed targets.
- Maintain the highest quality and service standards at all times in line with criteria set by Sales Management Team, FCA, Compliance.
- To manage all aspects of the renewal accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management.
- Drive the retention and new business activities. Finding new ways to engage with stakeholders to deliver results.

**What you’ll bring**:

- Ability to build and maintain relationships and demonstrate engagement with key internal and external stakeholders.
- Experience of working in a regulated environment would be an advantage.
- Highly motivated, articulate and numerate with good computer skills.
- Great organisational and time management skills
- Highly focused on delivering the best customer and business outcome.
- Experience of managing a portfolio with face-to-face and online contact with customers desired.
- Negotiating and presentation skills would be an advantage.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We are proud to announce that Bupa won two awards at the COVER Magazine Customer Care Awards. Including Best Health Insurance and Best Mental Health Support Service (Provider). We were also highly commended for the Best Marketing Team award.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically, you’ll be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan, life insurance and income protection
- Onsite gyms or local discounts where no onsite gym available
- Various family friendly benefits

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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