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Claims Handler
4 months ago
**We are hiring**
We are currently looking for an experienced **Claims Handler** to join our team.
Offering an attractive salary **up to £26k** dependent on experience, this is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and processes.
**Who Are We**
MSL is a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. We’re a family-owned business and are determined, honest and relentless in helping our customers and each other. We go further to provide the best service, and by doing this we further ourselves.
**The Job**
As a Claims Handler, you’ll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to our clients.
**Key Responsibilities**
- Convert clients who have been involved in accidents into our credit hire, repair and personal injury processes
- Take prompt action on new claims within agreed SLAs
- Ensure claims adhere to department guidelines, current case law and broker requirements
- Instruct engineers and bodyshops, collecting necessary reports and invoices to progress with each claim
- Handle discussions, negotiation, and letters of claim regarding liability.
**What You Need**
- Management experience in a similar role
- Expertise in recoveries within a credit hire organisation
- Knowledge of motor and complex claims handing
- Familiarity with industry guidelines and case law
- Strong communication, negotiation, and organisational skills.
- Excellent customer service skills
- Able to work in a team environment as well as self-driven
**The People**
A truly diverse and highly inclusive workforce that share the same passion - a unique drive for excellence, for themselves, the business and our customers. A strong community of people who help to develop each other and are always looking for ways build on our incredible service levels.
**The Benefits**
Our people are important to us. They are what makes us unique. When you join MSL, you can expect
- Hybrid working (2 days in the office)
- 25 days holiday (+ B/H and a day off for your birthday)
- Pension Scheme
- Colleague Assistance Programme
- Perk Box
- Healthcare Cash Plan Scheme (post probation)
- Future progression opportunities
- Free parking
- Additional earning potential with our range of bonus schemes
- Fun events including two company parties a year, team lunches and more
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cheadle: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Claims Processing: 1 year (required)
Work Location: Hybrid remote in Cheadle
Reference ID: LRCH
