Customer Collections Advisor

2 weeks ago

Remote, United Kingdom Sigma Connected Full time

**Are you confident in delivering excellent customer service?**
**Are you looking to join a vibrant and forward-thinking business?**
**Do you have fantastic communication skills and a curious mind?**
**If the answer is YES, keep reading We have the PERFECT opportunity for you**

Can you deliver a high-quality end to end customer experience, by resolving customer and industry enquiries and collection of any related outstanding balances. You will be able to question the customers to understand circumstances and the ability to pay any outstanding arrears.

**Role Profile**
- Excellent communication skills - both verbal and written - enabling you to build a strong rapport with our customers
- Demonstrate experience at excelling in a collections position with strong negotiation skills
- Confidence to manage own workload and any issues professionally and calmly
- Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
- Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations
- Confident with New technology
- Keeping up-to-date and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
- Working in a positive and co-operative manner with colleagues to solve customer issues and champion the needs of the customer
- Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them
- Making outbound contact with customers to proactively notify them of any outstanding balances on their accounts and the steps to resolve this
- Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
- As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
- Taking ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
- Demonstrating your ability to work effectively as part of a Team, showing respect for others opinions alongside evidencing that you can positively influence your fellow Team members to take on new ideas, changes and best practices

**What we offer;**
- 22 days holiday plus bank holidays
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan

**About Sigma, part of the Digicall Group**

Our business revolves around Business Process Outsourcing - we help run business’s more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

**Diversity and Inclusion**

Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

**Mission Statement**:
Our new mission is To improve everything Always We’ll do this by living our values

**Core Values**:
Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.

Always Learning - because the more we learn the more we achieve

Always Adapting - because flexibility creates opportunity

Always Together - because we are part of our community, not apart from our community

Always Better - because we do more

  • Collections Advisor

    4 weeks ago

    Remote, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident. **Benefits of being our Collections Advisor**: - £23,000 basic...

  • Customer Collections Advisor

    1 month ago

    Remote, United Kingdom Sigma Connected Full time

    **Hello current and future Customer Service Advisors! Is your New Year’s resolution to join a company that don’t just** **_say _** **they have a ‘good culture’ they actually have a** **_ great_** **one?** **The Opportunity**: - ** Your title**:Customer Collections Advisor - ** Your hours**:8am-8pm Monday - Sunday - ** Where you work**:From your...

  • Customer Advisor

    1 week ago

    Remote, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Advisor **Location**: Remote **Salary**: £21,316.05 **Contract**: Full-time, permanent **Hours**: 36.25 hours per week, Monday to Friday shifts between 9am and 6pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and...

  • Customer Service Advisor

    1 week ago

    Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Serco Full time

    As a Customer Service Advisor you’ll be the first point of contact for one of our public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as...

  • Customer Service Advisor

    1 month ago

    Remote, United Kingdom TRCGroup Full time

    A Customer Service Advisor (Accident Management Team) is responsible for converting all accident assistance related inquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and SLAs. It is also the Customer Service Advisor (Accident Management...

  • Homebased Customer Service Advisor

    1 month ago

    Remote, United Kingdom Capita Full time

    Location: Homebased **Salary**: £19,371 per annum Hours: Full-Time - 37.5 hours per week, Shifts: Fixed shifts across Monday - Friday between 9am - 8pm, Saturday between 9am-4:30pm Contract: Permanent Start date: Jan 2023 As a customer service advisor, your role will be all about helping people, providing great customer experience, and leaving a...

  • Evening Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Fresh Direct Full time

    Working part time, 25hrs per week. You will work between the hours of 5pm-11pm and working 1 in 3 weekends. _ **This role is working from home however training is site based and there is an expectation for occasional travel to the office when required.** At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and...

  • Remote Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Resource Solutions Full time

    **Job description** **Remote Customer Service Advisor - Pensions** **Are you available to start on 20th February & ready to “invest” in your next role? earning a bonus of £1200 after 6months? Then we want to hear from you!** **What can you expect?** **What you will be rewarded with?** - We offer competitive salaries and comprehensive benefits. - We...

  • Customer Care Advisor

    4 weeks ago

    Remote, United Kingdom FM Outsource Full time

    **Details of the role**: **Job Title**: Customer Care Advisor **Contract**: Permanent / Remote (UK Based Applicant Only) **Hours**:Full time / Part time / Weekend / Evening **Salary**:Age 20 and under - £7.75, Age 21-22 - £9.18, Age 23+ - £9.50. Out of hours payment given.** **HQ Location**: FM Outsource, Imperial House 79-81, Hornby Street, Bury, BL9...

  • Collections Executive

    1 month ago

    Remote, United Kingdom Admiral Full time

    Admiral Money is a growing lending business and is on track to become a strategic pillar within the Admiral Group. We’ve a great opportunity to join our Collections team. BUT wait, it’s not like what you see of the TV. When our customers are struggling to pay, we need people who can reassure them we will never ask them to pay us something they can’t...

  • Customer Service Advisor- Prepayment

    1 month ago

    Remote, United Kingdom Sigma Connected Full time

    We are seeking **experienced customer service advisors for our Prepayment Team to work from home**. You’ll be taking calls from customers, some of whom will be vulnerable, who have Gas and Electric prepayment meters and helping them with a range of queries. **You will ideally have worked in any of the areas below**: - Customer Service (Call Centre) -...

  • Life Insurance Advisor

    1 month ago

    Remote, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Life Insurance Advisor **Location**: Remote **Job Type**: Full-time (40 hours) **Salary**: £25,000 Uncapped Commission. Average OTE £50,000+ **Hours**: - Monday to Thursday: 09:00 - 18:00 - Friday: 10:00 - 14:00 Our client is on the hunt for highly experienced Life Insurance Advisors. As a Life Insurance Advisor, you will be offering an...

  • Customer Service Advisor- Prepayment Extra Care

    1 month ago

    Remote, United Kingdom Sigma Connected Full time

    We are seeking **experienced customer service advisors for our Prepayment Extracare Team to work from home**. You’ll be taking calls from vulnerable customers who have Gas and Electric prepayment meters and helping them with a range of queries. **You will ideally have worked in any of the areas below**: - Customer Service (Call Centre) - Energy -...

  • Enrollement Advisor

    1 month ago

    Remote, United Kingdom Northius Full time

    We are a leading private educational group that offers online education in several areas, teaching over 35,000 new students a year.We currently operate in Spain, Portugal and Latin America. We are in the process of expanding our business to certain European markets, starting by the Netherlands, Denmark, Belgium, UK and Ireland.We are looking for an English...

  • Service Desk Advisor

    4 weeks ago

    Remote, United Kingdom Vodafone Full time

    **Location**: Farnborough **Working hours**:Shift Based - 4 days on 4 days off (2 days + 2 nights, 7am - 7pm and 7pm - 7am) **Salary**:Competitive + Vodafone Benefits + Shift allowance Join Vodafone Secure Sector for Vodafone UK and be heavily embedded in providing world-class Secure Solutions for our Enterprise clients. As we strive to keep ourselves ahead...

  • Financial Mis Selling Claims Advisor

    4 weeks ago

    Remote, United Kingdom Tower Hill Group Ltd Full time

    Financial Claims Advisor £26,000 - £30,000 + commission (Negotiable depending upon experience). Monday - Friday 9:00am to 5:30pm The Company An exciting opportunity to join a growing company in the Financial Claims Management industry. The company is based in London, however this is currently a work from home position. The company is looking to expand...

  • Site Activation Specialist

    1 month ago

    Remote, United Kingdom Syneos Health Clinical Full time

    **Description** **Senior Site Activation Specialist** Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to...

  • Hse Advisor

    1 week ago

    Remote, United Kingdom Remote Medical Inc. Full time

    Position Summary This position shall ensure that identified health, safety, and environment requirements are implemented by all appropriate personnel, including contractors, in all work areas. The position shall also ensure that HSE processes are adhered to in accordance with Company policies, standards and processes; industry best practices and standards;...

  • Customer Service Advisor

    4 weeks ago

    Remote, United Kingdom Orca Full time

    Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK, with an intention to expand globally. Due to our continued success and fantastic growth, we are looking to further strengthen our team with additional Night/Conti Workers Shifts As a Call Handler, you will be...