Executive Assistant Client Support

6 months ago

Rayleigh, United Kingdom Payroll Sorted Full time

**About Us**

As a payroll bureau, we specialize in providing payroll services to accountants who have decided to outsource their clients' payroll to us. We're proud to be one of the fastest-growing payroll companies in the industry, and we’re a former winner of the prestigious '**Payroll Team of the Year**' award.

Our company is expanding rapidly, and we have big ambitions for the future. To support our growth, we're looking to strengthen our **Client Support Team** so you are reading this because we are on the look out for an awesome individual to jump on board with us and help keep our clients informed and happy.

**The Role**

First off, this **isn’t** a payroll processing role...we already have that covered with our fabulous Payroll Processing Team in place. This role will be geared towards supporting that Team and dealing with our clients.

You would be:

- Fantastic on the PHONE - Listen intently, know what questions to ask, able to summarize answers to clients, the ability to juggle potentially back 2 back calls and make clear notes for each call.
- CALM & Patience - Being able to manage your emotions - this will help when that same client calls you for the 7th time, asking the same question...
- Dealing with PROBLEMS - Yes, sometimes clients call for a chat but most of the time they have a problem or a question and it’s our job to solve it, the speed and quality of the response is what we want to set us apart and keep our clients happy.
- TIME Manager - We are in a deadline driven industry, we can’t miss a pay or submission deadline but equally we need to be able to manage off time expectations for a client we have promised to call back today.
- Doesn’t mind the FASTLANE - This role will be fast paced and switching from one task to another will just be part of the job, so somebody that can quickly pick up on an issue and be able to see a clear/speedy path to resolution (Problem Solver) is a given.
- Awesome at ADMIN - meaning: Highly organised, tech savvy, multi-tasker, with a great eye for detail.

However, if you want a role, that will push and challenge YOU and to work for a business that is truly looking to become an industry leader, we just might have your next job ready and waiting.

**Experience & Expectations.**

Our training programme will help any new Team member get to grips with the very specific way we do things. You'll receive comprehensive training across all areas of the payroll support function, ensuring that you're fully equipped to excel in your role.
- You have at least **2 years** experience working in a busy helpdesk or customer service role.
- You have excellent and effective communication skills (We need someone who loves talking and getting to know our clients and can explain stuff to them )
- Strong admin and computer skills are a given.
- **Retail only experience unfortunately won’t be considered for this role**_

**What Next?**

Sounds interesting? Then why not head over to our website, find out what we’re all about and see if we are the type of company you could see yourself working at before submitting your CV.

**Location** Rayleigh Essex

**Hours** Full Time Permanent, Business Hours Mon-Fri 08:30 - 17:30

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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