Customer Care Executive

3 weeks ago

London, United Kingdom Handle Recruitment Ltd Full time

**Sector**: office support
- **Type**: remote
- **Contact**: Annalise Hoskins
- **Expiry Date**: 08 February 2023
- **Job Ref**: BBBH104206

Our client, a Luxury Beauty specialist require two experienced Skincare/Beauty Customer Care Executives based in their London head office 3 days a week and 2 days remote.

Both customer care executive positions are a 6 month fixed term contract.

Key Responsibilities:

- Ensure products and treatments prescribed are appropriate to clients' needs
- Create an excellent experience for customers, maintaining exceptional communication and relationship building
- Ensuring to hit individual performance KPIs
- Provide information for all enquiries including orders, delivery and stock availability
- Offer advice and provide product information
- Liaise with third party logistic providers to ensure a safe and fast delivery of parcels
- Daily report tracking consumer engagement.

Key Requirements:

- Previous sales experience and knowledge in Beauty, Skincare or Haircare
- Excellent communicator, verbal and written
- Ability to work within a fast paced environment
- Experienced using Shopify, Zendesk or Oracle
- Brilliant customer service skills

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

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