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Front Desk Administrator

4 months ago

Southampton, United Kingdom Living Well Partnership Full time

Don’t think “Doctors Surgery”think “Super-Partnership”

We have varying hours available, from part-time to full-time (37.5 hours per week). Hours ranging from 08.00-18:30, optional evening and weekend overtime also available. We also support school-friendly and family-friendly working arrangements.

**What we can offer you**
- 5 weeks holiday pro rata PLUS bank holidays
- NHS pension scheme membership with a 14.38% employer contribution rate
- Employee Wellbeing initiatives
- Cycle to work scheme
- Monthly employee award
- Investment in developing your skills and progression opportunities, across the Partnership

**In collaboration with The Princes’ Trust we’re supporting 16-30 year olds get a job in healthcare. The Princes’ Trust are offering the following things to support you on your journey**:

- **Free health and social care courses to give you the skills, confidence, and CV to get a job in the NHS or social care sector**:

- **1:1 mentoring support to help with goal setting, skill development and confidence building**:

- **Financial support up to £500 to help you cover the costs of your first month (travel, equipment, clothing, DBS checks etc.)**:

- **Read more here > Health & Social Care (princes-trust.org.uk)**

**Who we are**:
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective communication. We have re-mapped what a traditional ‘Receptionist’ role looks like, and our Patient Services function has 3 distinct teams, a Call Handling team, a Patient Administration team, and our Front Desk Administration team.

The Front Desk Administrators are the face-to-face contact for our patients, this means you are likely to come into contact with Patients who could be vulnerable or scared, and require extra support. We’re looking for confident and caring individuals to represent our values and take the time to make our service personal, ensuring every Patient leaves Living Well Partnership knowing how important they are.

As a Front Desk Administrator, you’ll be joining a dedicated team responsible for opening and closing all sites every day and managing our waiting rooms. With your knowledge of Primary Care and Living Well policy, you will advise patients on appointments, repeat prescriptions and any other non-clinical queries. Not only will you be tending to patients’ immediate needs, but you’ll take on elements of administration, processing prescriptions and scanning documents, so being comfortable with IT systems is a must.

**What we're looking for**

Ideally you will have a calm and composed approach, whilst able to evidence motivation to find the right answer to ensure our Patients receive the best service and care. You’ll thrive while working under pressure, with experience of multi-tasking, and feel great accomplishment in meeting Patients' needs.

We have part-time and full-time positions available, working across our Partnership sites, within a 5-mile radius of one another. Please note that travel between sites is a regular requirement for the role, therefore it is expected that you will have your own method of transport.

All team members must be able to work flexibly to a 3-week rota. You will need to be available to start at 08.00 and finish at either 13.30 or 18:30. To provide greater appointment availability to our patients we are now open for ‘Extended Hours’ from 18.30 - 20.00 during the week at one of our eight sites, and run twice monthly Saturday clinics, meaning that evening and weekend hours are available to our Front Desk Administrators on an optional overtime basis.
- **Please follow the link, sort courses by your location and complete an enquiry form, then The Prince’s Trust will be in touch**:_
- **Health & Social Care - Courses (princes-trust.org.uk)**_

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.90-£11.10 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person