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Front Desk Associate

2 months ago


Southampton, Southampton, United Kingdom whitbread Full time

We're currently recruiting for a Receptionist role at our Southampton North Premier Inn. As the friendly face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.

Key Responsibilities:

  • Provide exceptional customer service to our guests, ensuring they have a warm and welcoming experience.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with ease.
  • Work collaboratively with the housekeeping team to ensure rooms are perfect for our guests.
  • Process payments, handle guest queries, and resolve any issues that may arise.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to our guests.

What We Offer:

  • A competitive hourly rate.
  • A fixed-term contract until 01/12/24.
  • A 16-hour contract, spread over 2 days a week.
  • A mix of morning and evening shifts.
  • Opportunities for career growth and development within our business.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

We're Whitbread, the UK's leading hospitality business. We believe in being an inclusive organisation that values diversity and welcomes applications from everyone, regardless of background or situation. We're committed to providing a supportive and inclusive work environment, where everyone can thrive.