Customer Service Advisor

3 weeks ago


Edinburgh, United Kingdom RecruitOne Full time

**Overview**:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional face-to-face service to our clients, ensuring their needs are met. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.

**Duties**:

- Assist customers in person with inquiries, product information, and account assistance.
- Provide accurate and timely information to customers regarding products, services, and account inquiries.
- Assist customers in navigating our online platform and troubleshoot any technical issues.
- Process customer orders, returns, and exchanges directly.
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
- Maintain accurate customer records in the system.
- Analyse customer feedback to identify areas for improvement in our products and services.
- Stay up-to-date on industry trends and product knowledge to better assist customers.

**Qualifications**:

- Must be a people-person with a passion for customer service.
- Previous experience in a customer service role preferred but not essential.
- Strong analytical skills to identify customer needs and provide appropriate solutions.
- Excellent verbal communication skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Detail-oriented with strong organisational skills.

At our company, we value our team members and offer competitive compensation packages. Benefits may include bonuses, commissions, event tickets, weekend breaks, holiday vouchers and opportunities for career growth.

**Job Types**: Full-time, Part-time

Pay: £8.50-£11.44 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Company events
- Employee mentoring programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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