CRM and Loyalty Manager

2 weeks ago


Crick Industrial Estate, United Kingdom City Plumbing Full time

#BelongWithUs
Come and join us as a creative and results driven CRM and Loyalty Manager and be part of a hugely successful and friendly Marketing team.
The Role:
As a CRM and Loyalty Manager, you will join our growing Marketing team and help evolve the way we interact with our customers and grow our brand recognition. As our CRM and Loyalty Manager, you’ll work closely with our new Marketing Director to create and defineour CRM & Loyalty strategy to enhance our Customer growth as well as our Customer retention.
This is primarily a hybrid-based role with visits to our office at least once a week.You should be based in the UK and within commutable distance to our Head Office in Crick, Northamptonshire
Key Responsibilities
Develop, manage and execute CRM and loyalty activity and channels to support customer acquisition, retention and re-engagement
Champion the commercial benefits of CRM and loyalty programmes, demonstrating return on investment (ROI) of all initiatives and successes
Work closely with Multi-channel to review and build automated customer journeys (where relevant) to improve growth rates and reduce customer decline
Build relationships across operations, commercial, multi-channel, data and finance to execute and communicate campaigns for CRM and Loyalty
Develop segmentation to support personalisation and improve customer engagement with the brands
Manage the voucher creation process and reporting, customer data and updates to support customer development and manage GDPR compliance
Lead and develop the CRM team and support the Marketing team with absences and work proactively to support and develop colleagues within the wider Marketing team
You:
You’ll live and breathe our customer-first ethos, with a creative and data-driven approach. You’ll enjoy working collaboratively with the wider team and you’ll be committed to acting with integrity and honesty in everything you do
Skills and competencies
Previous Marketing experience working within Customer Loyalty and CRM
Knowledge of Data and GDPR Regulations
Strong on Data Analytics and interpreting customer data into regular reports
Excellent creative, copywriting, and circulation skills
Knowledge of the building or plumbing and heating trade will be beneficial but by no means essential
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career We’re proud of our reputation for selling qualityplumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
Bonus
Discounts, savings and cash back at numerous retailers
Savings on driving lessons, phone bills, gym memberships as well as further benefits
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more
BelongWithUs



  • Brackmills Industrial Estate, United Kingdom Irlam Associates Full time

    * Close new business over the phone - Accurately price customer requirements - Update CRM system with accurate data and activity Job Title: Outbound Sales Executive Reporting to: Lead Generator Job Purpose: - To prospect and generate new business by selling all of the benefits of the service to new customers in an enthusiastic, motivated and passionate...

  • Hgv Apprenticeship

    4 weeks ago


    Cowpen Lane Industrial Estate, United Kingdom Bell Truck and Van (Mercedes-Benz) Full time

    **As a trainee apprentice you will be mentored to carryout the below duties until fully qualified**: - To service vehicles according to the manufacturers schedule - To fit accessories to vehicles like light bar’s, fridge units, vehicle trackers etc. - To carry out final inspections and function tests on all work that requires it, as dictated by the...

  • Branch Manager

    2 weeks ago


    Woodford Park Industrial Estate, United Kingdom Simon Acres Recruitment Full time

    **KBB Recruitment are looking to find a Branch Manager for a Timber Merchant in Winsford, Cheshire £29K - £35K** Exciting opportunity for someone looking to step up from a assistant branch manager position or to bring your current branch manager experience into this well established family orientated business. The**Branch Manage**r will ensure all trade...

  • Area Sales Manager

    4 weeks ago


    Hemel Hempstead Industrial Estate, United Kingdom Meridian Business Support Full time

    We are recruiting for a dynamic **Area Sales Manager** to cover the **south**with company car/ allowance (£605 per month), 10% annual bonus, 25 days annual leave, pension, life assurance all on offer! This Area Sales Manager role is a **permanent** position working Monday to Thursday 8:30am-5pm and Friday 8:30am - 4:30pm with a salary of** £30-35k per...

  • Recruitment Resourcer

    4 weeks ago


    Poulton Industrial Estate, United Kingdom Vida Education Full time

    **Do you pride yourself on providing an excellent service?** **Are you looking for a rewarding career?** Established in 2011, Vida Education are a family run education recruitment agency with offices in Lancashire & Cumbria. We are looking for an ambitious, driven and motivated individual to join our successful team as a recruitment resourcer. **THE...


  • Hemel Hempstead Industrial Estate, United Kingdom Ashendon Recruitment Ltd Full time

    A family-owned trailer contract rental business based in Hertfordshire, progressive in modern technology with a customer focus ethos. An opportunity at a business that has successfully made an annual profit for over 25 years, with consistent investment in fleet, technology, land & personnel. Due to further expansion of a new purpose-built commercial sales...


  • Poulton Industrial Estate, United Kingdom Vida Education Full time

    **Do you pride yourself on providing an excellent service?** **Are you looking for a rewarding career?** **Are you money motivated?** Vida Education have a fantastic opportunity for an experienced professional to join our busy and expanding team. Taking over a 'warm desk', we are looking for someone to manage and develop an already successful area. Every...


  • Winsford Industrial Estate, United Kingdom Irwin and Colton Full time

    **Health, Safety and Environment Advisor** **Location: Middlewich** **Salary: £35,000 - £45,000 Plus Excellent Benefits** Irwin and Colton have been engaged by one of the UK's leading waste and recycling management organisations to recruit a Health, Safety and Environment Advisor. The role will support on the health and safety programme across three sites...


  • Crick, United Kingdom Interaction Recruitment Full time

    The role as the Service and Planning Co-ordinator will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations. Reporting to the Service Manager/Customer Services Supervisor the primary function of this role is for customers...

  • Sales Administrator

    4 weeks ago


    Moulton Park Industrial Estate, United Kingdom Reed Business Support Full time

    **Sales Administrator** **Interviews in January** **Location - Northampton** **Salary - £22,000 per annum** Reed are working with a local business to recruit within their Sales Administration team, the purpose of the role is to support customers with their orders and answer incoming customer queries. **Duties of a Sales Administrator** - Process customer...

  • Content Creator

    5 days ago


    Milton Park Industrial Estate, United Kingdom The Recruitment Group Full time

    The Recruitment Group is Hiring! We require a committed and experienced **Content Creator** to work for our well-established client based in Milton, Oxfordshire **Hourly rate**: £12 - £13 per hour **Hours**: Part-time - 3 days per week - 9am to 5pm **Location**: Remote/Hybrid - occasional commute to Milton **Start date**: ASAP **About the role**: As...


  • Hemel Hempstead Industrial Estate, United Kingdom Ashendon Recruitment Ltd Full time

    A family-owned trailer contract rental business based in Hertfordshire, progressive in modern technology with a customer focus ethos. An opportunity at a business that has successfully made an annual profit for over 25 years, with consistent investment in fleet, technology, land & personnel. Due to further expansion of a new purpose-built commercial sales...


  • North West Industrial Estate, United Kingdom Irwin and Colton Full time

    **Health and Safety Advisor | Peterlee **Salary**: £35,000 + Excellent Benefits** We are pleased to have been engaged by a specialist global manufacturing and engineering organisation to recruit a Health and Safety Advisor. The role will support the health and safety team across one of their large manufacturing facilities in Peterleewith occasional travel...

  • Service Advisor

    4 weeks ago


    Elm Farm Industrial Estate, United Kingdom Affinity Search and Selection Limited Full time

    **Role**: Service Advisor **Location**: Bedford **Salary**: Basic £26,000 - £28,000 OTE £35,000 - £40,000 **Days**: Monday to Friday 8AM - 6PM, Rota'd Saturdays 1 in 3 (9AM - 1PM) Your future employer really does put the customer at the heart of their business and with their continued growth and expansion are looking for an exceptional Service Advisor...


  • Stanley Green Trading Estate, United Kingdom Pets at Home Ltd Full time

    **Location: Office based working from our Handforth(Cheshire) Support Office for 2 to 3 days a week** About the role The Head of Strategic Pricing & Promotion is responsible for shaping the strategic direction of our pricing and promotion offer for customers across the Pets at Home business. This includes the price and promotional strategy for the retail...