Service and Planning Co-ordinator

2 months ago


Crick, United Kingdom Interaction Recruitment Full time

The role as the Service and Planning Co-ordinator will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations. Reporting to the Service Manager/Customer Services Supervisor the primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service.
- Act as secondary contact for all customers
- Accurately processing customer orders on SAP from various sources (parts / internal / external)
- Log all machine breakdowns and release/liaise with the field service team
- To effectively and efficiently answer service and break down requests from customers, considering at all times the SLA agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
- Review and process all field service for review and approval by the customer
- Provide customers with official quotations and follow up all opportunities in a timely manner.
- To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts.
- Cross sell and upsell where appropriate to increase parts profitability.
- Be actively involved in any special projects concerning the sale and promotion of parts and consumables.
- To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
- To ensure that the company’s Health & Safety regulations are followed at all times.
- At least 3 years sales administration and/or customer service experience.
- Excellent communication skills both verbal and written
- Highly organised with experience of working to deadlines.
- Working knowledge of CRM Systems
- Good working knowledge of SAP
- Drive and Enthusiasm
- Desire to succeed
- Professional Telephone Manner

This is a permanent full-time office based role, the working hours are week 1 Monday to Friday 8am-4.30pm, week 2 Monday to Friday 8.30am-5.00pm. The hours are 37.5 hours per week.

**Benefits**
- Starting salary is between £23-£25k depending on experience.
- 25 Days Annual leave plus bank holidays
- Birthday off
- Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Bonus Scheme
- Well-being Support
- Life Assurance
- Volunteer Days
- 4 Week induction programme
- Bespoke Training



  • Crick, Northamptonshire, United Kingdom XPO Logistics, Inc. Full time

    Press Tab to Move to Skip to Content Link We are looking for a talented Transport Coordinator to join us on a full-time, permanent basis on our day shift in Crick . As part of our transport network operations, you’ll oversee a team of drivers, managing briefs and debriefs. We offer 25 days holiday (plus bank holidays), as well as the option to buy...

  • Transport Co-ordinator

    2 months ago


    Crick, United Kingdom Go To Outsourcing Full time

    Our client has a large chilled warehouse in Crick. This is a great team and they are looking for long-term staff members to join them. We are looking for an organized transportation coordinator to manage the shipment of items from the warehouse to the client. The transportation coordinator ensures that goods are delivered on time and undamaged. To be...


  • Crick, United Kingdom XPO Logistics Full time

    **Logistics done differently.** Are you looking for your next great career move? Do you want to join a growing business whose values are at the heart of their story? We are looking for an experienced Senior Payroll Office to join us at our National Hub based in Crick, Northamptonshire (NN6 7SL) with hybrid working available. You’ll be responsible for...


  • Crick, United Kingdom XPO Full time

    **Logistics done differently.** Are you looking for your next great career move? Do you want to join a growing business whose values are at the heart of their story? We are looking for an experienced Senior Payroll Office to join us at our National Hub based in Crick, Northamptonshire (NN6 7SL) with hybrid working available. You’ll be responsible for...


  • Crick, United Kingdom XPO Full time

    **Logistics done differently.** Are you looking for your next great career move? Do you want to join a growing business whose values are at the heart of their story? We are looking for an experienced Senior Payroll Office to join us at our National Hub based in Crick, Northamptonshire (NN6 7SL) with hybrid working available. You’ll be responsible for...


  • Crick, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Crick store on a permanent, part-time contract for 8-16 hours per week. **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’...


  • Crick, United Kingdom Heart of England Co-operative Society Full time

    **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for Customer Service Assistant to join our growing team in our Crick store on a permanent, part-time contract for 8-16 hours per week. **About You** As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’...

  • Compliance Admin

    3 weeks ago


    Crick, United Kingdom XPO Full time

    **Logistics done differently.** How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? How does constant training and development sound? Here at XPO Logistics, we’re currently recruiting for a Compliance & Facilities Admin to join our expanding Facilities Team...


  • Crick, United Kingdom XPO Logistics Full time

    **Logistics done differently.** How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? How does constant training and development sound? Here at XPO Logistics, we’re currently recruiting for a Compliance & Facilities Admin to join our expanding Facilities Team...


  • Crick, United Kingdom Heart of England Co-operative Society Full time

    **Job details**: - Posted 06 May 2024 - Salary £11.44 - LocationCricket - Job type Permanent - Discipline Food stores - Reference002222 - PostcodeNN6 7TS **Job description**: **We are looking for Customer Service Assistants!** Heart of England Cooperative Society are looking for a Customer Service Assistant to join our growing team in our Crick store on...


  • Crick, United Kingdom Ingram Micro Full time

    **Description** Operations Team Leader You will As Operations Team Leader you’ll be leading a vastly experienced and results driven team, as well as planning, co-ordinating and monitoring operational performance which has a direct impact on OPEX. Leading a team with an embedded LEAN culture - this is a role where you will develop / enhance processes...


  • Crick, United Kingdom XPO Full time

    **Logistics done differently.** How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? We are looking for a talented Transport Coordinator to join us on a full-time, permanent basis on our day shift in Crick. You will ensure that safety, service and savings targets...

  • Transport Coordinator

    3 weeks ago


    Crick, United Kingdom xpo Full time

    Logistics done differently. How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? We are looking for a talented Transport Coordinator to join us on a full-time, permanent basis on our day shift in Crick. You will ensure that safety, service and savings...

  • Transport Coordinator

    2 weeks ago


    Crick, United Kingdom xpo Full time

    Logistics done differently. How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? We are looking for a talented Transport Coordinator to join us on a full-time, permanent basis on our day shift in Crick. You will ensure that safety, service and savings...


  • Crick, United Kingdom Warrens Full time

    Company Description The perfect Transport and Logistics partner for baked goods, offering storage and logistics solutions for non-refrigerated goods including bread, cake and patisserie. Warrens are the primary distributor for many well know FMCG customers and have a tremendous industry reputation for its dedication towards its services. Our Crick site are...

  • Customer Team Leader

    2 weeks ago


    Crick, United Kingdom Coop Full time

    **Customer Team Leader** - Location: High Street, Long Buckby, NN6 7RE- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will include work on our...


  • Crick, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Red Lion, 134 Northampton Road, Brixworth, NN6 9BU- Pay: £12.00 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 7am (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full,...


  • Crick, United Kingdom Fitkit UK Ltd Full time

    Due to ongoing expansion and relocation to a new office, we are looking for an experienced Customer Service Advisor to join our team, this role is **office based only with no remote working**. Applications will only be reviewed upon completion of the set assessments. **Do you possess the following skills-** **- Scheduling Customer Visits** **- Ability to...


  • Crick, United Kingdom XPO Full time

    Logistics done differently.  How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress?  We are looking for a talented Transport Coordinator to join us on a full-time, permanent basis on our day shift in Crick.  You will ensure that safety, service and savings...

  • Customer Service

    4 days ago


    Crick, United Kingdom Advance Logistics Support Full time

    **Customer Service - Data Admin** **Must have 1 years previous experience** **Location**: Crick, NN6 between Rugby and Northampton **Shift Pattern**: Monday - Friday 08.00 - 16.00 or 09.00 - 17.00 **Rates of Pay**: £10.50 per hour **Your Time at Work**: - You must be computer literate with good knowledge of office platforms and outlook. - The role...