Sales Associate

6 months ago

London, United Kingdom Orlebar Brown Full time

**JOB TITLE** Sales Associate

**ROLE TYPE** Part Time

**DEPARTMENT** Retail

**REPORTING TO **Store Manager

**LOCATION **Selfridges

**SALARY **Competitive

**HOURS **16 hours a week covering shifts Monday to Sunday, 9:30am - 10:30pm

**THE POSITION**

To form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.

**WHAT THE ROLE LOOKS LIKE**
- The ultimate aim of the role is to develop a long lasting relationship with O.B clients who
- you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.
- You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
- You will be able to demonstrate the ability to go above and beyond for our customers and
- inspire them to Holiday Better at all opportunities.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.
- To work as part of a team - collaborating together to ensure retail operational excellence
- and great client care.
- Develop, over a period of time, a deep understanding of how exceptional customer service
- impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- To identify customer needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller - breathing life into our collections and filling the store with a
- ‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of
- Orlebar Brown pieces.
- To go the extra mile for every customer, particularly with regards to availability and sourcing
- following this process through right until the end.
- Show passion for the O.B ranges and be confident in suggesting styles and building
- wardrobes.
- To take every opportunity to capture customer details in order to expand the Orlebar Brown
- customer base and encourage repeat visits and customer loyalty. Achieving this by
- nurturing both our existing customer relationship and forming new ones.
- Take pride in the standards of the shop floor and work with the wider team to ensure we
- always look our best.
- Attending regular training sessions on seasonal product launches to ensure knowledge is
- up to date.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your
- stories with the wider business.
- After successfully being in role for a period of time, you may also be offered to help with
- additional ‘Key Holder’ responsibilities.
- Any other reasonable task/role, as given to you, by a person more senior than your role.

**REQUIRED QUALIFICATIONS**
- Ability to build rapport with our customers.
- Demonstrated passion for the brand, and an affinity for our promise and our purpose.
- Willing to adapt and take on new challenges
- Always presents a professional image and be an ambassador for the OB brand
- Successfully able to handle multiple demands and competing priorities
- Excellent communication skills - both verbal and written
- A real attention to maintaining high standards in store environment and a keen eye for detail

**WHAT WE OFFER**
- Development opportunities for all team members - we want to help you succeed with your
- career aspirations and goals.
- Being part of a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fast-working environment
- Competitive benefits package - 33 days holiday for full time employees, prorated at same rate
- for part timers, brand ambassadorial uniform, great discount on our products, company
- pension, cycle to work scheme and quarterly social events with the company.

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